Enthusiastic Process Lead with a year of experience working with Rise with SAP. Adept at critical problem solving and knowledgeable about ITSM. Successful at developing training plans and supplementary materials to help service desk excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Zendesk
Application installation
Troubleshooting proficiency
Technical documents comprehension
Zabbix Monitoring
Active Directory
Printer and Drive Mapping
Multi-factor Authentication
Virtual Private Network
Google Workspace
Service Now Management (ITSM)
Microsoft Azure AZ 900 Certified
Azure Cloud Services
FRUN monitoring
Microsoft 365