John Mark Pascua
Hospitality Management
Pag-asa Rawis, Legazpi City
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer service. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Project Call Center
Teleserv Asia Solutions Inc.
Legazpi City
02.2022 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
Service Crew
Jollibee Food Corporation
Legazpi City
03.2018 - 03.2021
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Costumer Service
Motortrade Nationwide Corporation
Bañag, Daraga
02.2019 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled customer inquiries and suggestions courteously and professionally
Education
Bachelor of Science - Hospitality Management
Mariners Polytechnic Colleges Foundation
Rawis, Legazpi City 03.2019 - Current
Senior High School - Computer System Servicing
Computer Communication Development Institute
Sikatuna St. Old Albay 04.2017 - 03.2019
High School -
Legazpi City National High School
Pag-asa Rawis Legazpi City 2013.03 - 2017.04
Skills
Call center experience
Timeline
Project Call Center
Teleserv Asia Solutions Inc.
02.2022 - 12.2023
Bachelor of Science - Hospitality Management
Mariners Polytechnic Colleges Foundation
03.2019 - Current
Costumer Service
Motortrade Nationwide Corporation
02.2019 - 03.2019
Service Crew
Jollibee Food Corporation
03.2018 - 03.2021
Senior High School - Computer System Servicing
Computer Communication Development Institute
04.2017 - 03.2019
High School -
Legazpi City National High School
2013.03 - 2017.04
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