JOHN MARK B. LUCILLO
Batangas,Malvar
Summary
To hone my customer service and office administrator experience in prospect organisation and continue to grow in my chosen career path.
Overview
8
8
years of professional experience
Work History
Reservation agent
microsourcing
Pasay
05.2025 - Current
- Handled reservations calls, assisting clients with booking inquiries and changes while adhering to quality guidelines to enhance customer experience.
- Managed booking inquiries and reservations via telephone and email, ensuring high service standards and guest satisfaction.
- Informed guests of operational policies, including credit card requirements, cancellations, car parking, and check in/check out times, to ensure compliance and clarity.
Travel Agent Associate
IGT Solutions Inc.
Muntinlupa
04.2021 - 02.2025
- Managed bookings and reservations efficiently, ensuring seamless travel experiences for groups and individuals.
- Assisted customers with finding favourable rates for desired reservation dates, times and locations.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages.
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
HMO ASSCOCIATE
Tanauan, Batangas
12.2018 - 10.2020
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Education
Bachelor of Science - Information Technology- Major in Business Analytics
Batangas State University- JPLPC Malvar Campus
01-2018
Skills
- Microsoft Office applications
- Effective written and verbal communication skills
- Proven customer service and office administrator skills
- Customer service
- Client relations
- Travel planning
- A team player and a self- starter
- Ability to handle stress effectively
CHARACTER REFERENCE
Apol Borja, Supervisor 09296789374
Disclaimer
I do hereby certify that the above information is true and correct to the extent of my knowledge and ability. JOHN MARK B. LUCILLO
Timeline
Reservation agent
microsourcing
05.2025 - Current
Travel Agent Associate
IGT Solutions Inc.
04.2021 - 02.2025
HMO ASSCOCIATE
12.2018 - 10.2020
Bachelor of Science - Information Technology- Major in Business Analytics
Batangas State University- JPLPC Malvar Campus