Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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John Mark Logue

John Mark Logue

Summary

Highly motivated and detail-oriented professional with 15 years of experience in administrative, service sales, help-desk & customer service roles. Seeking a challenging position to leverage a proven track record of delivering exceptional service, strong organizational skills, and a commitment to excellence.

Overview

21
21
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Deli Clerk/Customer Service

Urban Grocer
, Victoria, BC
01.2024 - Current
  • Maximize sales impact by creating visually compelling displays and showcases, actively participatingin stocking and organization initiatives
  • Uphold workplace aesthetics and ensure the longevity of tools, emphasizing not only cleanliness butalso an attractive and durable work environment
  • Foster teamwork and boost morale by actively collaborating with the team to adhere to food safetyand hygiene procedures in line with company policies.

Sr. Visa advisor

Enhance Visa
Cebu City
03.2016 - 12.2023
  • Achieved a 30% increase in sales revenue by spearheading customer service initiatives
  • Successfully reduced customer refunds by 50% through effective communication and relationshipmanagement
  • Managed front-line customer service, addressing phone and email inquiries, optimizing data exchangeprocesses
  • Excelled in multitasking within a fast-paced environment, overseeing data entry, email logmaintenance, and filing responsibilities
  • Managed financial transactions for local and international travel, contributing to a strategic marketingeffort.

Team Manager

Vcustomer
Cebu
10.2015 - 12.2015
  • Established efficient work schedules and procedures, resulting in a 20% increase in team productivity
  • Coordinated cross-departmental activities, fostering a streamlined workflow
  • Conducted Upselling training for the Verizon account, leading to a 15% improvement in salesperformance.

Customer Service Supervisor

Alorica
Cebu
01.2014 - 09.2015
  • Achieved 100% team attendance through effective communication and support
  • Consistently ranked within the TOP 1-3 Best teams in Customer Satisfaction (CSAT) for six consecutivemonths.

Technical Support Representative

Covergys
Cebu City
01.2012 - 01.2014
  • Maintained a 95% customer satisfaction rate by diagnosing and resolving technical issues
  • Conducted extensive research using user guides and technical manuals to implement effectivesolutions
  • English as a Second Language Teacher

E-Lamp
Cebu
12.2010 - 12.2011
  • Evaluate the progress of students and identify children's individual learning needs
  • Teach students using a systematic plan of lessons, discussions & audio-visual presentations
  • Improved students' English language proficiency, resulting in a 20% increase in test scores.

Customer Service/Cashier

Jollibee
Cebu
01.2003 - 06.2003
  • Greet customers, clean tables, sweep, mop and help in cashiering duties & cooking
  • Contributed to a 15% increase in customer satisfaction through excellent customer service.

Education

Nursing

University of Cebu
06.2004 - 2007.03

Diploma of Business Administration -

University of Victoria
Victoria BC, Canada
2024.01 -

Skills

Google suit (4 years)undefined

Accomplishments

Overall Top Sales

December 2018


Overall Top Sales

December 2019


2nd Overall Sales achiever

December 2020


Customer Service Excellence Award

December 2022


Overall Top Sales

December 2021


Highest Customer Service Award Alorica

January 2015

Timeline

Deli Clerk/Customer Service

Urban Grocer
01.2024 - Current

Personal Branding Training

10-2016

Project Excel

04-2016

Sr. Visa advisor

Enhance Visa
03.2016 - 12.2023

Team Manager

Vcustomer
10.2015 - 12.2015

Customer Service Supervisor

Alorica
01.2014 - 09.2015

Technical Support Representative

Covergys
01.2012 - 01.2014

E-Lamp
12.2010 - 12.2011

Nursing

University of Cebu
06.2004 - 2007.03

Customer Service/Cashier

Jollibee
01.2003 - 06.2003

Diploma of Business Administration -

University of Victoria
2024.01 -

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John Mark Logue