John Mark Beriño
Hotelier
Santa Maria, Province Of Bulacan
Summary
Dynamic hotel professional with a proven track record at Okada Manila, enhancing guest satisfaction through strategic process improvements and rigorous hygiene standards. Skilled in operations management and staff supervision, I consistently deliver exceptional service quality while fostering a clean and safe environment. Committed to achieving excellence in hospitality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Room Attendant
Okada Manila
01.2024 - Current
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
- Assisted in the development of new cleaning procedures resulting in streamlined operations.
- Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
Hotel Room Attendant
Shangri-La The Fort
09.2022 - 12.2023
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
Restaurant Supervisor
Santa Maria Industrial Park Corporation
02.2021 - 02.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Education
Bachelor of Science - Hospitality Management
Polytechnic University of The Philippines
Santa Maria, Province Of Bulacan, Philippines 04.2001 -
Skills
Guest satisfaction
Hygiene standards
Furniture arrangement
Room inspections
Efficient cleaning
Strategic planning
Process improvement
Operations management
Staff management
Goal oriented
Decision-making
Certification
[TESDA] National Certificate II Houskeeping- [July2025-2030]
Timeline
[TESDA] National Certificate II Houskeeping- [July2025-2030]
07-2025
Hotel Room Attendant
Okada Manila
01.2024 - Current
Hotel Room Attendant
Shangri-La The Fort
09.2022 - 12.2023
Restaurant Supervisor
Santa Maria Industrial Park Corporation
02.2021 - 02.2022
Bachelor of Science - Hospitality Management
Polytechnic University of The Philippines
04.2001 -
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