Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
John Mark Beriño

John Mark Beriño

Hotelier
Santa Maria, Province Of Bulacan

Summary

Dynamic hotel professional with a proven track record at Okada Manila, enhancing guest satisfaction through strategic process improvements and rigorous hygiene standards. Skilled in operations management and staff supervision, I consistently deliver exceptional service quality while fostering a clean and safe environment. Committed to achieving excellence in hospitality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hotel Room Attendant

Okada Manila
01.2024 - Current
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
  • Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
  • Assisted in the development of new cleaning procedures resulting in streamlined operations.
  • Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.

Hotel Room Attendant

Shangri-La The Fort
09.2022 - 12.2023
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
  • Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.

Restaurant Supervisor

Santa Maria Industrial Park Corporation
02.2021 - 02.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Education

Bachelor of Science - Hospitality Management

Polytechnic University of The Philippines
Santa Maria, Province Of Bulacan, Philippines
04.2001 -

Skills

Guest satisfaction

Hygiene standards

Furniture arrangement

Room inspections

Efficient cleaning

Strategic planning

Process improvement

Operations management

Staff management

Goal oriented

Decision-making

Certification

[TESDA] National Certificate II Houskeeping- [July2025-2030]

Timeline

[TESDA] National Certificate II Houskeeping- [July2025-2030]

07-2025

Hotel Room Attendant

Okada Manila
01.2024 - Current

Hotel Room Attendant

Shangri-La The Fort
09.2022 - 12.2023

Restaurant Supervisor

Santa Maria Industrial Park Corporation
02.2021 - 02.2022

Bachelor of Science - Hospitality Management

Polytechnic University of The Philippines
04.2001 -

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