JOHN MARK B. ARBOLIRAS
TAGBILARAN CITY,PHILIPPINES
Summary
Accomplished Branch Manager with extensive experience in branch operations and customer relationship management, demonstrated through a successful tenure at ASA Philippines Foundation Inc. Skilled in leading teams to achieve high levels of customer satisfaction and operational efficiency. Proven track record in developing strategies that enhance business performance and compliance. Previously served as Team Leader at Team On Ground Inc., where expertise in team building and training was utilised to meet sales targets and improve staff performance. Career goal includes leveraging leadership skills to drive organisational growth and innovation. Professional with focus on branch management. Manages daily operations, oversees staff performance, and ensures customer satisfaction. Skilled in budget management, strategic planning, and sales growth initiatives. Trustworthy Branch manager with seven (7) years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
11
11
years of professional experience
Work History
BRANCH MANAGER
ASA PHILIPPINES FOUNDATION INC
TAGBILARAN CITY, PHILIPPINES
03.2017 - 09.2024
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
- Prepared and presented reports on branch performance, trends, and forecasts to senior management.
- Established and maintained productive relationships with key business clients to secure long-term business.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Kept organisation in compliance with regulations and internal requirements.
- Implemented risk management procedures to minimise losses and safeguard assets.
- Cultivated strong industry relationships to promote services and improve business operations.
Team Leader
TEAM ON GROUND INC.
MANILA CITY, PHILIPPINES
02.2014 - 11.2016
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Trained and supervised team to deliver on store sales targets.
- Conducted performance reviews, providing constructive feedback and personal development plans.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN COMPUTER SCIENCE
JOSE RIZAL STATE UNIVERSITY-TAMPILISAN CAMPUS
PHILIPPINES2013
LABASON CENTRAL SCHOOL
ZAMBOANGA DEL NORTE2006
ST. MARY'S COLLEGE OF LABASON
ZAMBOANGA DEL NORTESkills
- Customer relationship management
- Team building
- Branch operations
- Leading by example
Languages
English
Intermediate
B1
Hobbies and interests
- Listening to music
- Playing ball games
- Reading
- Travelling
- Family bonding
References
- Mr. Joseph S. Anabieza / Asa Phil. Foundation Inc./ Area administrator
- Mr.Junil R. Vibar/ Asa Phil. Foundation Inc. / Branch manager
- Mr. Rolly Orandoy / Asa Phil. Foundation Inc. / Branch manager
Timeline
BRANCH MANAGER
ASA PHILIPPINES FOUNDATION INC
03.2017 - 09.2024
Team Leader
TEAM ON GROUND INC.
02.2014 - 11.2016
Bachelor of Science - BACHELOR OF SCIENCE IN COMPUTER SCIENCE
JOSE RIZAL STATE UNIVERSITY-TAMPILISAN CAMPUS
LABASON CENTRAL SCHOOL
ST. MARY'S COLLEGE OF LABASON