Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Mark Andes

Sales Representative | Email Support | SEO Support | Research Analyst | Data Collection Agent
Legazpi, Province Of Albay

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Providing exceptional customer experiences, and delivering top-notch email support. Skilled in communicating effectively with diverse audiences, resolving issues efficiently, and continuously seeking opportunities for improvement. With a strong foundation in sales and customer service, I excel in fast-paced environments and am eager to leverage my skills and experience to take on new challenges and opportunities.

Overview

16
16
years of professional experience

Work History

Research Analyst

Intelligent
12.2019 - 11.2024
  • Conducted comprehensive keyword research to identify relevant and high-traffic keywords for targeted websites and businesses
  • Utilized SEO tools like Scrapebox to harvest and extract relevant data, including website URLs, and keywords.
  • Filtered and refined harvested data to identify potential leads, ensuring accuracy and relevance
  • Analyzed keyword performance, website metrics, and lead generation data to inform SEO strategies and optimize results
  • Collaborated with the SEO team to develop and implement effective SEO strategies, leveraging keyword research and lead generation insights

Data Collection Agent

Intelligent
03.2019 - 11.2019
  • Conducted thorough research and data collection to determine website relevancy and gather business contact information for targeted websites, ensuring accuracy and relevance.

Email Support Representative

Intelligent
01.2019 - 03.2019
  • Researched and identified potential partners, crafting personalized email outreach campaigns to showcase the value of our website page
  • Composed compelling email content, highlighting the benefits of our website page for the partner's audience
  • Ensured prompt and professional responses to email inquiries, addressing concerns and providing additional information as needed

Sales Representative

Central Affirmative Company ( Aficionado )
05.2009 - 02.2019
  • Utilized exceptional product knowledge and customer service skills to drive sales growth, achieving daily and monthly sales targets while providing personalized fragrance recommendations to discerning clients.

Service Crew

Jollibee Foods
08.2008 - 03.2009
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.

Education

Bachelor of Science - Entrepreneurship

Bicol University
Legazpi, Province Of Albay, Philippines
04.2001 -

High School Diploma -

Malabog National High School
Legazpi, Province Of Albay, Philippines
04.2001 -

Skills

    Customer service

    Complaint handling

    Follow-up skills

    Email etiquette

    Time management abilities

    Microsoft office

    Search engine optimization

    Data collection and analysis

    Research methods

Timeline

Research Analyst

Intelligent
12.2019 - 11.2024

Data Collection Agent

Intelligent
03.2019 - 11.2019

Email Support Representative

Intelligent
01.2019 - 03.2019

Sales Representative

Central Affirmative Company ( Aficionado )
05.2009 - 02.2019

Service Crew

Jollibee Foods
08.2008 - 03.2009

Bachelor of Science - Entrepreneurship

Bicol University
04.2001 -

High School Diploma -

Malabog National High School
04.2001 -

Similar Profiles

CREATE PROFILE
John Mark AndesSales Representative | Email Support | SEO Support | Research Analyst | Data Collection Agent