John Marie Ma
Dasmarinas, Metro Manila,00
Summary
Detail-oriented professional with 3 years of experience at ProTemps, excelling in data integrity and qualitative analysis. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in Microsoft Excel and manual data entry, consistently delivering accurate results while fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Encoder
ProTemps
07.2021 - 06.2023
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Improved data accuracy by meticulously encoding client information into database.
Customer Service Representative
Fly Asian
06.2019 - 07.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Encoder
ProTemps
12.2018 - 04.2019
- Maintained daily production logs of activities and completed work.
- Efficient and detail-oriented Encoder with 3 years of experience in assessing and inputting data into safe files. Accuracy driven when reviewing information before entering to identify errors or issues. Independent and organized in managing workload effectively to complete projects on time.
- Fostered effective communication between team members, facilitating smooth project completion within given time frames.
- Developed strong attention to detail for error-free data entry and analysis.
Office Staff Assistant
Solaire Resort & Casino
07.2017 - 11.2018
- Assisted in training new staff members, enabling them to quickly integrate into the team and contribute effectively.
- Reduced errors in data entry by implementing a thorough proofreading process, ensuring the accuracy of information.
- Conducted research tasks as requested by supervisors, providing valuable insights that informed decision-making processes within the organization.
- Prepared detailed reports on various projects, allowing management to make informed decisions based on accurate data analysis.
Office Assistant
RDAM Marketing
11.2016 - 03.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
Interviewer
EXIT POLE
04.2015 - 06.2015
- Conducted interviews with participants to assess eligibility.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
Education
Associate in Electronics Engineering Technology - About Electronics
Technological University of The Philippines Cavite City
Cavite City, Province Of Cavite, Philippines03-2016
High School Diploma -
Dasmarinas National High School
Dasmarinas, Province Of Cavite, Philippines03-2013
No Degree -
Dr. Jose P. Rizal Elementary School
Dasmarinas, Province Of Cavite, Philippines03-2009
Skills
- Qualitative data analysis
- Barcode scanner operation
- Teamwork and collaboration
- Microsoft Excel
- Data integrity investigation
- Manual data entry
- Excellent communication
- Multitasking Abilities
PERSONAL INFO
Gender : Female
DOB : September 3. 1996
POB : Dasmarinas Cavite City
Age : 29 years old
Height : 5'5
Weight : 58 KG
CHARACTER REFERENCE
Mary Jane M. Javier
SM Supervisor
SM Dasmarinas
Mobile No : 0939-406-6770
Melchor Fernando
I.T Instructor
Technological University of the Philippines Cavite
Mobile No : 0936-336-5214
Princess Dianne Tabanao
( FinTech V.A )
Mobile No : 0968-643-5312
Timeline
Encoder
ProTemps
07.2021 - 06.2023
Customer Service Representative
Fly Asian
06.2019 - 07.2020
Encoder
ProTemps
12.2018 - 04.2019
Office Staff Assistant
Solaire Resort & Casino
07.2017 - 11.2018
Office Assistant
RDAM Marketing
11.2016 - 03.2017
Interviewer
EXIT POLE
04.2015 - 06.2015
Associate in Electronics Engineering Technology - About Electronics
Technological University of The Philippines Cavite City
High School Diploma -
Dasmarinas National High School
No Degree -
Dr. Jose P. Rizal Elementary School