Open To Work
John Mareon Ruina
Customer Service Representative
Iloilo City
Summary
Dynamic Customer Service Representative with proven expertise at IQOR Iloilo, excelling in problem-solving and active listening. Recognized for enhancing customer loyalty through empathetic resolutions and effective upselling, contributing to sales growth. Adept at managing high-stress situations while maintaining professionalism, ensuring exceptional service and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
IQOR Iloilo
09.2019 - 03.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Transcom Iloilo
09.2016 - 08.2019
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Arts - Associate in Hotel Restaurant And Management
St. Therese MTC Colleges
Iloilo City03-2011
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Call center experience
Call center operations
Live chat support
Sales expertise
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$15/hr - $1000/hrTimeline
Customer Service Representative
IQOR Iloilo
09.2019 - 03.2026
Customer Service Representative
Transcom Iloilo
09.2016 - 08.2019
Associate of Arts - Associate in Hotel Restaurant And Management
St. Therese MTC Colleges