John mandy Bayugo
Block 10 Lot 21 San Isidro Subdivisison Dela paz Binan laguna,Philippines
Summary
Dedicated Service Advisor with strengths in customer relationship management and complaint resolution. Delivers exceptional service experiences by effectively addressing customer queries and ensuring satisfaction. Contributes to business growth through problem-solving and proactive service recommendations. Proactive Service Advisor skilled in coordinating communication between teams to enhance servicing operations. Manages customer interactions with professionalism, driving exceptional satisfaction and loyalty. Focused on improving service efficiency and contributing to overall business objectives.
Overview
11
11
years of professional experience
Work History
Service Advisor
Petron Car Care Center Binan
03.2026 - Current
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Built exceptional customer satisfaction by delivering friendly service.
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
- Advised customers on maintenance schedules and recommended services for vehicle longevity.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Contributed to business growth by confirming that customers were satisfied with service and quality.
Pharmacy Assistant
Botika Ni San Pedro
San Pedro Laguna
02.2023 - 02.2026
- Helped pharmacy staff prepare medications and fill orders.
- Restocked shelves and prepared expired drugs for return.
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Kept pharmacy areas organised to promote better staff productivity.
- Prepared medication labels with item name and quantity.
- Labelled drugs clearly to enable safe storage and use.
- Maintained pharmacy counter and related areas in clean, neat and organised fashion.
Banquet Server
Casa Moriones And Catering Services
Santa Rosa Laguna
09.2022 - 11.2024
- Delivered exceptional service to guests at high-volume banquets, maintaining a polite and professional manner.
- Worked effectively as a team to deliver exceptional customer care across all banquet dining experiences.
- Addressed and resolved guest concerns with a calm and diplomatic approach.
- Provided first-class service from customer arrival to departure, elevating banquet dining experiences.
Banquet Server
Neyth's Catering Services
Santa Rosa Laguna
11.2021 - 12.2022
- Delivered exceptional service to guests at high-volume banquets, maintaining a polite and professional manner.
- Worked effectively as a team to deliver exceptional customer care across all banquet dining experiences.
- Assisted in setting up banquet halls, arranging tables, chairs, and decor according to precise specifications.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Cleaned and polished china, silverware and glassware meticulously for faultless customer satisfaction.
Service Crew Member
Jollibee
Binan Laguna
04.2015 - 10.2017
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
Education
Bachelor of Science - Information Technology
Saint Louis Anne Colleges
San Pedro, Laguna01-2019
Skills
- Customer relationship management
- Vehicle inspection
- Parts ordering
- Customer Service
- Communication
- Customer care
- Service estimates
- Complaint resolution
- Reporting and documentation
- Workshop capacity planning
- Product and service sales
Timeline
Service Advisor
Petron Car Care Center Binan
03.2026 - Current
Pharmacy Assistant
Botika Ni San Pedro
02.2023 - 02.2026
Banquet Server
Casa Moriones And Catering Services
09.2022 - 11.2024
Banquet Server
Neyth's Catering Services
11.2021 - 12.2022
Service Crew Member
Jollibee
04.2015 - 10.2017
Bachelor of Science - Information Technology
Saint Louis Anne Colleges