Adobe Photoshop
John Lyle Santos
Freelance Marketing Officer
Davao City
Summary
Experienced Freelance Marketing Officer and Graphics Designer with over 6 years of experience in Graphics Design, Video Editing, and Marketing Designs. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Freelance Digital Marketing Officer
VXI Global Holdings
Davao CIty
06.2018 - Current
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Put together videos for social media, advertising and informational purposes.
- Designed creative digital displays used in online advertising for local businesses.
- Applied creative expertise to present marketing concepts.
- Met with customers to present mockups and collect information for adjustments.
- Created broad range of work using various design techniques.
- Created digital image files for use in digital and traditional printing methods.
- Managed design conceptualization, milestones and customer feedback.
- Took on roles as graphics assistant and graphics specialist to provide range across projects.
Customer Service
VXI Global Holdings
06.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Information Technology Major in Computer Animation
Father Saturnino Urios University
Butuan CIty, Philippines 06.2011 - 04.2016
Skills
Digital graphics
Logo design
Attention to Detail
Motion and Premier Pro mastery
Creative collaboration
Multi-camera editing
Syncing and narration
Color correction knowledge
Multitasking Abilities
MS Office
Analytical and Critical Thinking
Teamwork and Collaboration
Accomplishments
- Collaborated with team of 5 in the development of Father Saturnino Urios University Hymn Video Montage.
Software
Adobe Premiere Pro
Adobe Illustrator
Adobe After Effects
MS Office
Timeline
Freelance Digital Marketing Officer
VXI Global Holdings
06.2018 - Current
Customer Service
VXI Global Holdings
06.2016 - 05.2018
Bachelor of Science - Information Technology Major in Computer Animation
Father Saturnino Urios University
06.2011 - 04.2016