JOHN LOUIE JAYME
MANAGER
Cagayan De Oro City
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Branch Manager
ZCD Incorporated (Yellow Cab Pizza Co.)
Cagayan de Oro City
06.2020 - Current
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
- Complied with regulatory guidelines and requirements.
Kitchen Team Leader
ZCD Incorporated (Max's Restaurant)
Iligan City
11.2017 - 06.2020
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Maintained high personal grooming standards and uniform presentation.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Monitored food temperature, discarding items not stored correctly.
- Followed food safety practices and sanitation guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained new staff on food preparation and safety procedures.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Banquet Manager
Plaza Alemania Hotel
Iligan City
08.2016 - 11.2017
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Supervised and mentored kitchen and serving staff.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Directed and managed banquet functions
- Liaised with catering department about event changes and implemented requested adjustments.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Education
Bachelor of Science in Industrial Technology - Food Technology And Processing
Mindanao State University - MSAT
Maigo, Lanao Del Norte, Philippines 06.2013 - 05.2017
Skills
Friendly
Timeline
Branch Manager
ZCD Incorporated (Yellow Cab Pizza Co.)
06.2020 - Current
Kitchen Team Leader
ZCD Incorporated (Max's Restaurant)
11.2017 - 06.2020
Banquet Manager
Plaza Alemania Hotel
08.2016 - 11.2017
Bachelor of Science in Industrial Technology - Food Technology And Processing
Mindanao State University - MSAT
06.2013 - 05.2017
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