John Lloyd Ortilano
Customer Service Representative
Davao City, Province Of Davao Del Sur,DAS
Summary
Proactive and results-driven professional with a history at Teleperformance and VXI, where I enhanced customer loyalty through empathetic resolution of complaints. Skilled in problem-solving and computer proficiency, I excel in teamwork and consistently exceed client expectations, contributing to increased client satisfaction and retention.
Overview
2
2
years of professional experience
Work History
Account Associate
VXI Global Holdings
11.2023 - 12.2024
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer calls and emails to respond to questions, provide details, and resolve concerns.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.
Customer Service Representative
Teleperformance
09.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology
University of Mindanao
Tagum, Davao Del Norte 04.2001 -
Skills
Goal-oriented mindset
Timeline
Account Associate
VXI Global Holdings
11.2023 - 12.2024
Customer Service Representative
Teleperformance
09.2022 - 10.2023
Bachelor of Science - Information Technology
University of Mindanao
04.2001 -
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