John Lloyd Ortilano
Customer Service Representative
Davao City, Province Of Davao Del Sur,DAS
Summary
Proactive and results-driven professional with a history at Teleperformance and VXI, where I enhanced customer loyalty through empathetic resolution of complaints. Skilled in problem-solving and computer proficiency, I excel in teamwork and consistently exceed client expectations, contributing to increased client satisfaction and retention.
Overview
2
2
years of professional experience
Work History
Account Associate
VXI Global Holdings
Davao City, Province Of Davao Del Sur, Philippines
11.2023 - 12.2024
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer calls and emails to respond to questions, provide details, and resolve concerns.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.
Customer Service Representative
Teleperformance
Davao City, Province Of Davao Del Sur, Philippines
09.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology
University of Mindanao
Tagum, Davao Del Norte 04.2001 -
Skills
Goal-oriented mindset
Up-selling strategies
Payment plans
Problem-solving skills
Call center experience
Computer skills
Teamwork and collaboration
Timeline
Account Associate
VXI Global Holdings
11.2023 - 12.2024
Customer Service Representative
Teleperformance
09.2022 - 10.2023
Bachelor of Science - Information Technology
University of Mindanao
04.2001 -