John Lloyd Mutia
Sitio Laray Lower Mohon Talisay City Cebu,CEB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bank of the Philippines Islands (BPI)
03.2016 - Current
- Analyzed customer feedback to identify trends and recommend service improvements.
- Led initiatives to enhance customer experience, resulting in increased client loyalty.
- Resolved customer inquiries and concerns efficiently to enhance satisfaction and retention.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Financial Management
University of San Jose Recoletos (USJR)
Cebu City, Province Of Cebu, Philippines10-2016
Skills
- Financial Analysis
- Portfolio Management
- Investment Strategies
- Market Research
- Client Relations
- Risk Assessment
- Data Modeling
- Strategic Planning
Affiliations
- Current Cebu Professionals Basketball Association Inc (CEPBA) Organization Treasurer and Team Manager
- Former Internal Secretary Junior Finance Executives (USJR Chapter) - Year 2014
- Former Public Information Officer Junior Finance Executives (USJR Chapter) Year 2012-2013
Timeline
Customer Service Representative
Bank of the Philippines Islands (BPI)
03.2016 - Current
Bachelor of Science - Financial Management
University of San Jose Recoletos (USJR)