JOHN LLOYD GALGO
Block 2 Lot 19 Phase 1 Villas San Isidro, Montalban,RIZ
Summary
Fraud prevention professional with proven track record in identifying and addressing fraudulent activities. Has good foundation in fraud detection and prevention. Successfully mitigated high-risk fraud activities and developed strategic initiatives to minimize potential threats. Strong focus on team collaboration , adapting to changing needs with reliability and flexibility. Demonstrated analytical and investigative skills, coupled with effective communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Senior Fraud Specialist
HSBC
05.2023 - Current
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
- Reduced fraud losses by implementing advanced detection techniques and strategies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Evaluated customer data to identify and prevent fraudulent activities.
Advisor I, Technical Support
Concentrix
05.2022 - 05.2023
Customer Service Representative
AFNI
02.2020 - 01.2022
Customer Service Representative
Teleperformance
09.2017 - 01.2020
Customer Service Representative
Concentrix
05.2017 - 08.2017
Sales Consultant
Stores Specialists Incorporated
11.2016 - 04.2017
Education
Bachelor of Science - Computer Engineering
Technological University of The Philippines
01-2016
High School Diploma -
Tagumpay National High School
San Jose Rodriguez, Rizal03-2014
Primary -
Amytiville Elementary School
San Jose Rodriguez, Rizal03-2010
Skills
- Excellent communication skills
- Ability to work with minimal supervision
- Complex problem solver
- Fraud prevention
- Investigation techniques
- Transaction monitoring
- Procedure review
- Fraud detection
- Loss prevention
- Strong decision maker
- Fraud identification
- Adaptability and flexibility
Timeline
Senior Fraud Specialist
HSBC
05.2023 - Current
Advisor I, Technical Support
Concentrix
05.2022 - 05.2023
Customer Service Representative
AFNI
02.2020 - 01.2022
Customer Service Representative
Teleperformance
09.2017 - 01.2020
Customer Service Representative
Concentrix
05.2017 - 08.2017
Sales Consultant
Stores Specialists Incorporated
11.2016 - 04.2017
Bachelor of Science - Computer Engineering
Technological University of The Philippines
High School Diploma -
Tagumpay National High School
Primary -
Amytiville Elementary School
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