John Lloyd Delojo
Iloilo City, Province Of Iloilo,ILI
Summary
Dynamic customer service professional with a proven track record at Extend Ops, excelling in complaint handling and performance tracking. Recognized for enhancing customer satisfaction through effective up-selling strategies and conflict resolution. Adept at streamlining processes and fostering team collaboration to achieve operational excellence.
Overview
10
10
years of professional experience
Work History
Senior Frontline Customer Service | Retention
Extend Ops
Iloilo City, Province Of Iloilo, Philippines
11.2022 - 07.2025
- Assisted in customer service operations, ensuring positive experiences and addressing inquiries effectively.
- Learned safety protocols and best practices for handling products and equipment.
- Developed familiarity with point-of-sale systems to process transactions efficiently.
- Supported team by maintaining cleanliness and organization of workspaces.
- Adapted quickly to changing environments and operational demands during peak hours.
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
Customer Service Representative
IQor Iloilo
Iloilo City, Province Of Iloilo, Philippines
01.2020 - 10.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining exceptional service levels and customer satisfaction.
- Collaborated with team members to streamline processes, enhancing overall efficiency in service delivery.
- Trained new representatives on company policies, procedures, and best practices for customer interactions.
- Utilized CRM systems to track customer interactions and ensure accurate record-keeping for future reference.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Identified and resolved discrepancies and errors in customer accounts.
Accounts Receivable Analyst
Exela Technologies, Source HOV
Subic Bay Freeport Zone, Province Of Zambales, Philippines
09.2015 - 12.2019
- Streamlined invoicing process, reducing errors and improving cash flow management.
- Analyzed accounts receivable aging reports to identify and resolve discrepancies.
- Collaborated with cross-functional teams to enhance billing accuracy and customer satisfaction.
- Developed and maintained standard operating procedures for accounts receivable functions.
- Implemented automated solutions to optimize payment processing efficiency.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
Education
Bachelor of Science - Hospitality
St. Therese MTC-Colleges
Iloilo City, Province Of Iloilo, Philippines04-2014
Skills
- Complaint handling
- Performance tracking
- Cash handling expertise
- Teamwork
- Customer service
- Problem-solving skills
- Problem-solving abilities
- Excellent communication
- Computer skills
- Team collaboration
Timeline
Senior Frontline Customer Service | Retention
Extend Ops
11.2022 - 07.2025
Customer Service Representative
IQor Iloilo
01.2020 - 10.2022
Accounts Receivable Analyst
Exela Technologies, Source HOV
09.2015 - 12.2019
Bachelor of Science - Hospitality
St. Therese MTC-Colleges