John Lloyd Consulta
Customer Service / Data Entry / OTC Analyst
Caloocan
Summary
Hi! I am John Lloyd Consulta. A hard working professional who always think positive and thrives on overcoming challenges, always ready to learn new knowledge and skills, and promoting extra mile resolutions.
I specialized in Customer Service, Data entry and Accounting. I have been working in this field for the past 5 years.
No matter how the the difficult the task is, my goal is to always serve what is best to my leader/future clients. I also promote best customer satisfaction because if the customer is satisfied the more the business will grow and become successful.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Data Lifter
Imagenet Philippines Incorporated
Makati
04.2017 - 04.2018
- Enters/inputs data as needed in the customized data entry template application
- Verifies data against the record and make the necessary correction/s (as may be needed)
Accounting Staff
Ellimac Prime Holdings Inc
Manila
04.2018 - 03.2020
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Filed reports and posted daily batches in system.
- Encoded and canceled checks
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Maintains proper filling of accountable forms such as ORs, PRs, Withholding tax forms
Customer Service Associate
Accenture Inc
Quezon city
03.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about their Billing and Payments
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
OTC Analyst
Maersk Global Services Ltd
Pasig
02.2022 - Current
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Researched and rectified unapplied cash items.
- Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
- Used SAP to keep track of all data.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
Education
Bachelor of Science - Accounting Technology
University of Caloocan City
Caloocan City 06.2014 - 04.2018
High School Diploma -
Camarin High School
Caloocan City 06.2010 - 03.2014
Skills
Customer support
Accomplishments
- Achieved top performer award by completing 100% Quality Audit.
- Achieved Extra Mile by completing 100% of payment application with accuracy and efficiency.
- Achieved Star Award by consistently reaching 100% of KPIs with accuracy and efficiency for 3 consecutive months.
Timeline
OTC Analyst
Maersk Global Services Ltd
02.2022 - Current
Customer Service Associate
Accenture Inc
03.2020 - 02.2022
Accounting Staff
Ellimac Prime Holdings Inc
04.2018 - 03.2020
Data Lifter
Imagenet Philippines Incorporated
04.2017 - 04.2018
Bachelor of Science - Accounting Technology
University of Caloocan City
06.2014 - 04.2018
High School Diploma -
Camarin High School
06.2010 - 03.2014
Similar Profiles
Renz Alfred FloresRenz Alfred Flores
Safety Officer at Sanyo Denki Philippines IncorporatedSafety Officer at Sanyo Denki Philippines Incorporated
Ryan ZamudioRyan Zamudio
Quality Analyst at Cognizant Technology Solutions Philippines, IncorporatedQuality Analyst at Cognizant Technology Solutions Philippines, Incorporated
Jay Laviña MolacJay Laviña Molac
Preventive Maintenance Inspector at Del Monte Philippines IncorporatedPreventive Maintenance Inspector at Del Monte Philippines Incorporated