John Lloyd Consulta
Customer Service / Data Entry / OTC Analyst
Caloocan
Summary
Hi! I am John Lloyd Consulta. A hard working professional who always think positive and thrives on overcoming challenges, always ready to learn new knowledge and skills, and promoting extra mile resolutions.
I specialized in Customer Service, Data entry and Accounting. I have been working in this field for the past 5 years.
No matter how the the difficult the task is, my goal is to always serve what is best to my leader/future clients. I also promote best customer satisfaction because if the customer is satisfied the more the business will grow and become successful.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Data Lifter
Imagenet Philippines Incorporated
Makati
04.2017 - 04.2018
- Enters/inputs data as needed in the customized data entry template application
- Verifies data against the record and make the necessary correction/s (as may be needed)
Accounting Staff
Ellimac Prime Holdings Inc
Manila
04.2018 - 03.2020
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Filed reports and posted daily batches in system.
- Encoded and canceled checks
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Maintains proper filling of accountable forms such as ORs, PRs, Withholding tax forms
Customer Service Associate
Accenture Inc
Quezon city
03.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about their Billing and Payments
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
OTC Analyst
Maersk Global Services Ltd
Pasig
02.2022 - Current
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Researched and rectified unapplied cash items.
- Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
- Used SAP to keep track of all data.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
Education
Bachelor of Science - Accounting Technology
University of Caloocan City
Caloocan City 06.2014 - 04.2018
High School Diploma -
Camarin High School
Caloocan City 06.2010 - 03.2014
Skills
Customer support
Cross-functional team collaboration
Quality assurance
Complaint resolution
CRM
Data Entry
Typing 55 wpm
Excel formulas
Data verification
Identifying errors
Accounts Receivable
Mail handling
Schedule Management
Administrative support
G-Suite
Microsoft Office Suite
Attention to Detail
Time Management
Good Communication
Cash Application
Online Research
Virtual Assistant
Accomplishments
- Achieved top performer award by completing 100% Quality Audit.
- Achieved Extra Mile by completing 100% of payment application with accuracy and efficiency.
- Achieved Star Award by consistently reaching 100% of KPIs with accuracy and efficiency for 3 consecutive months.
Timeline
OTC Analyst
Maersk Global Services Ltd
02.2022 - Current
Customer Service Associate
Accenture Inc
03.2020 - 02.2022
Accounting Staff
Ellimac Prime Holdings Inc
04.2018 - 03.2020
Data Lifter
Imagenet Philippines Incorporated
04.2017 - 04.2018
Bachelor of Science - Accounting Technology
University of Caloocan City
06.2014 - 04.2018
High School Diploma -
Camarin High School
06.2010 - 03.2014