John Lloyd Carting
Cebu City,Philippines
Summary
Motivated professional with a background in customer-facing roles. Demonstrates strong problem-solving abilities and effective communication skills in fast-paced environments. Eager to contribute to team objectives and enhance overall service quality.
Overview
1
1
Language
4
4
years of professional experience
Work History
Delivery Rider
Shopee Express
04.2024 - Current
- Delivered orders promptly, following time schedules and safety regulations throughout.
- Planned delivery routes to minimise delays and keep food piping hot.
- Leveraged local area knowledge to navigate traffic efficiently and minimise delivery delays.
- Packed goods systematically to facilitate prompt and accurate deliveries. in vehicle to organise items for quick deliveries.
- Checked customer orders before and after delivery for full accuracy.
- Checked deliveries on receipt, following delivery procedures precisely.
- Maintained friendly, professional client interactions aligned with company standards.
- Addressed customer queries and concerns during deliveries to ensure high service standards.
- Stayed calm while driving during stressful situations to maintain safety.
- Responded to customer feedback online and in person with improvements.
- Maintained clean and smart personal presentation to reinforce professional branding.
- Handled sensitive customer information discreetly to maintain confidentiality and trust.
- Supported new team members by sharing knowledge and best practices.
Bagger
Prince Retail Group
11.2022 - 07.2023
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Collaborated with team members to achieve daily targets.
- Took on additional responsibilities during peak hours to enhance team performance.
- Resolved complaints through calm communication and systematic problem-solving.
- Monitored service times and quality standards regularly to ensure compliance.
- Maintained clean, safe working environments to remove accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Education
Diploma of Higher Education - Humanities In Social Sciences
Dalaguete National Highschool
Dalaguete, Cebu01-2021
Skills
- Route planning
- Safety awareness
- Vehicle inspection
- Time management
- Customer service and support
- Client relationship management
- Problem solving
- Conflict resolution
- Team collaboration
- Attention to detail
- Knowledge transfer
- Strong work ethic
Languages
English
Upper Intermediate
B2
Timeline
Delivery Rider
Shopee Express
04.2024 - Current
Bagger
Prince Retail Group
11.2022 - 07.2023
Diploma of Higher Education - Humanities In Social Sciences
Dalaguete National Highschool