JOHN LESTER V. VILLAZORCA

Antipolo City

Summary

I am a seasoned customer associate who would like to allow myself work in a dynamic work environment applying every relevant knowledge and skill I learned being in customer service for more than a year here in WNS. I would like to commit myself in accepting every challenge and occupy every room of improvement there is. One of my objective is to exert the best I can give in everything I must do, and to build a joyful, enjoyable, and productive work environment with the right work ethics and professionalism.

Overview

year of professional experience

years of post-secondary education

Language

Work History

Customer Service Associate

WNS Global Services

Antipolo

05.2022 - Current

Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled billing and payment issues following guidelines, resolving disputes properly.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Electrical Engineering

Technological Institute of The Philippines

938 Aurora Blvd, Cubao, Quezon City, 1109 Metro Ma

08.2022 - 09.2023

Electrical Installation and Maintenance NCII Assesment -

Antipolo City Senior High School

Olalia Rd, Brgy. Santa Cruz, Antipolo, 1870 Rizal

06.2017 - 04.2018

Skills

Written and verbal communication skills

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Accomplishments

Alumni Organization of ACSHS Batch 2017-2018 – President
Supreme Student Government – Public Relations Officer
School Year 2017-2018
School Year 2016-2017
KNOWLEDGE, SKILLS, AND ATTITUDE
Having graduated from TIP with its orientation towards outcome-based education, I have acquired andcan demonstrate the following student acquire outcomes (knowledge, skills and attitudes) necessary to thepractice of the computing profession:
Analyze complex problems and identify and define the computing requirements appropriate forsolution
Use modern techniques and tools of the computing practice in complex activities
Understand professional, ethical, legal, security and social issues and responsibilities relevant toprofessional field that I am in
TRAINING, SEMINARS AND ACTIVITIES ATTENDED
Substation Maintenance Webinar June 13, 2021
MINDSPACE: It’s okay not to be okay April 12, 2021

Affiliations

Institute of Integrated Electrical Engineers of the Philippines - TIPQC Student Chapter Member (AY: 2018-2019) Society of Scholars – Member (AY: 2018-present)

Additional Information

AWARDS AND CERTIFICATES RECEIVED , National Discipline Awardee by AYGC, Grade 12 SY 2017-2018 Outstanding in Electrical Installation and Maintenance, April 7, 2018 Outstanding In Communication Skills, April 7, 2018 National Certificate II (NC II) Holder in Electrical Installation and Maintenance. 3rd Placer at Electrical Installation and Maintenance Competition in the 2017 Festival of Talents Division Level held at Antipolo National High School. Champion in English Conversation Competition in the Celebration of the English Month for the year 2016 held at Antipolo National High School. Champion in Impromptu Speech in the Araling Panglipunan Tagisan ng Talino English Category for the year 2016 held at Antipolo National High School 2nd Placer at Electrical Installation and Maintenance Competition in the 2015 Festival of Talents Division Level held at Antipolo National High School.

Timeline