JOHN LESTER DIZON NARCISO
Assistant Restaurant Manager
53 Sims Place
Summary
Well-trained Assistant Restaurant Manager promoting 8+ years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Dynamic professional with great customer service and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and has the willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
ASSISTANT RESTAURANT MANAGER
Papparich Singapore Pte Ltd
08.2015 - Current
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of up to 14 restaurant staff, maintaining exceptional customer service and quality standards
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
FOOD SERVER
Royal Saudi Naval Forces, Officers Club Naval Force
02.2013 - 08.2015
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Documented orders accurately to track sales and properly bill guests.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
BANQUET FOOD SERVER
MGLG Catering Services
Mexico, Pampanga
11.2012 - 01.2013
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Responded to guest inquiries and requests promptly and courteously.
- Adhered to all health and safety regulations while serving food and beverages.
Education
Bachelor of Science - Hotel and Restaurant Management
University of The Assumption
Philippines 06.2008 - 04.2012
Skills
Food and beverage knowledge
undefinedTimeline
ASSISTANT RESTAURANT MANAGER
Papparich Singapore Pte Ltd
08.2015 - Current
FOOD SERVER
Royal Saudi Naval Forces, Officers Club Naval Force
02.2013 - 08.2015
BANQUET FOOD SERVER
MGLG Catering Services
11.2012 - 01.2013
Bachelor of Science - Hotel and Restaurant Management
University of The Assumption
06.2008 - 04.2012
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