JOHN LESTER DIZON NARCISO
Assistant Restaurant Manager
53 Sims Place
Summary
Well-trained Assistant Restaurant Manager promoting 8+ years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Dynamic professional with great customer service and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and has the willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
ASSISTANT RESTAURANT MANAGER
Papparich Singapore Pte Ltd
08.2015 - Current
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of up to 14 restaurant staff, maintaining exceptional customer service and quality standards
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
FOOD SERVER
Royal Saudi Naval Forces, Officers Club Naval Force
02.2013 - 08.2015
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Documented orders accurately to track sales and properly bill guests.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
BANQUET FOOD SERVER
MGLG Catering Services
Mexico, Pampanga
11.2012 - 01.2013
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Responded to guest inquiries and requests promptly and courteously.
- Adhered to all health and safety regulations while serving food and beverages.
Education
Bachelor of Science - Hotel and Restaurant Management
University of The Assumption
Philippines 06.2008 - 04.2012
Skills
Food and beverage knowledge
Opening and closing procedures
Kitchen equipment operation and maintenance
Workflow planning
Strategic planning
Flexible and Adaptable
Analytical and Critical Thinking
Timeline
ASSISTANT RESTAURANT MANAGER
Papparich Singapore Pte Ltd
08.2015 - Current
FOOD SERVER
Royal Saudi Naval Forces, Officers Club Naval Force
02.2013 - 08.2015
BANQUET FOOD SERVER
MGLG Catering Services
11.2012 - 01.2013
Bachelor of Science - Hotel and Restaurant Management
University of The Assumption
06.2008 - 04.2012