John Lester Vallejo
Antipolo
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TELUS
05.2023 - Current
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Client Service Associate
TDCX (META)
09.2022 - 01.2023
- Coordinated with internal teams to ensure seamless execution of client requests, resulting in improved operational efficiency.
- Responded promptly to client inquiries via phone, email, or demonstrating commitment to exceptional service standards.
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
Customer Service Executive
Transcom (Samsung/ UPS)
04.2022 - 06.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Care Representative
WNS (Expedia)
06.2021 - 01.2022
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Managed high call volume with exceptional professionalism and efficiency.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Technical Specialist
Teleperformance(DTV)
09.2020 - 06.2021
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Customer Service Executive
Accenture (CAQH)
05.2018 - 07.2020
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Technical Support Representative
Concentrix (DISH)
03.2016 - 04.2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Technical Support Representative
Results Comp. (COMCAST)
03.2015 - 01.2016
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
Eperformax (Paypal)
11.2012 - 04.2015
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Tourism And Travel Management
John B. Lacson Foundation Maritime University
MH Del Pilar St, Molo, Iloilo City, 5000 Iloilo 04.2001 -
Skills
Technical Support
Customer Service
Information Protection
Complaint resolution
Account updating
Issue Troubleshooting
Remote Support
Customer service expert
Personal Information
DATE OF BIRTH: 04/18/1990
Age
33
Place Of Birth
Dela Paz, Pasig City
Seminars Trainings Attended
Apprenticeship by Experience Program (APEX) - Hotel Operation and Services, Vessel Familiarization, and Basic Safety Onboard SUPERFERRY Philippines Iloilo to Manila
Skills And Attitude
- Excellent communication skills in English (oral and written), Filipino, Hiligaynon
- Excellent customer service skills
- Computer skills (Internet & Microsoft Applications)
- Leadership charisma
- Dynamic team player
Timeline
Customer Service Representative
TELUS
05.2023 - Current
Client Service Associate
TDCX (META)
09.2022 - 01.2023
Customer Service Executive
Transcom (Samsung/ UPS)
04.2022 - 06.2022
Customer Care Representative
WNS (Expedia)
06.2021 - 01.2022
Technical Specialist
Teleperformance(DTV)
09.2020 - 06.2021
Customer Service Executive
Accenture (CAQH)
05.2018 - 07.2020
Technical Support Representative
Concentrix (DISH)
03.2016 - 04.2018
Technical Support Representative
Results Comp. (COMCAST)
03.2015 - 01.2016
Customer Service Representative
Eperformax (Paypal)
11.2012 - 04.2015
Bachelor of Science - Tourism And Travel Management
John B. Lacson Foundation Maritime University
04.2001 -