John Lester S. Alvarez
San Jose Del Monte City
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
HSBC Philippines
Quezon City
10.2024 - 06.2025
- Managing financial credit points, balances, or installments, and other merchants' purchases.
- Handles transferring credit balances, funds, and installments of one credit card to another credit card at the customer's request.
- Handling emails from other business partners regarding one working system on a daily basis.
Pharmacy Technician
Grace Medical Hospital
San Jose Del Monte City
08.2023 - 01.2024
- Accurately count, pour, weigh, or measure medications.
- Package medications appropriately for dispensing (e.g., vials, bottles, blister packs).
- Answer common patient questions regarding prescription status, wait times, and pharmacy services.
Internship Student
Red Jade 7 Insurance
Ortigas
06.2022 - 08.2022
- Candidate Shortlisting and Screening: Review and assess resumes and applications to identify qualified candidates who meet specific job requirements for marketing positions, administrative roles, and financial advisor applicants.
- Licensure Examination Support: Cater to and assist applicants with the necessary documentation for those willing to take licensure examinations.
- Interview Scheduling and Optimization: Implement a structured, step-by-step process for scheduling interviews to significantly reduce last-minute cancellations from applicants.
- Record Keeping and Documentation: Maintain and update accurate records, files, and documentation for all candidates. This ensures the prevention of miscalculations, addresses any lacking required applications, and keeps candidates consistently informed about their application status.
Education
Bachelor of Arts - Behavioral Science
University of Santo Tomas
Manila06.2023
Senior High School -
Bulacan Standard Academy
San Jose del Monte city, Bulacan03-2019
Elementary Graduate -
Bulacan Standard Academy
San Jose Del Monte City, Bulacan03.2013
Skills
- Good at speaking in English, both verbally and in writing
- Has knowledge in using Notion
- Knowledgeable in Microsoft Office platforms, including Word, Excel, and PowerPoint
- Familiar with Google Suites, Google Docs, and Google Calendar
Timeline
Customer Service Associate
HSBC Philippines
10.2024 - 06.2025
Pharmacy Technician
Grace Medical Hospital
08.2023 - 01.2024
Internship Student
Red Jade 7 Insurance
06.2022 - 08.2022
Bachelor of Arts - Behavioral Science
University of Santo Tomas
Senior High School -
Bulacan Standard Academy
Elementary Graduate -
Bulacan Standard Academy