John Lery O. Tolete
Polomolok
Summary
To obtain a IT Position or Any IT Related Position where I can Utilize my Technical Troubleshooting skills, Customer service experience, and knowledge in IT systems to provide efficient support and ensure user satisfaction in a dynamic work environment.
Overview
10
10
years of professional experience
Work History
DeskSide Support Engineer
Indra Company Inc.
Pasig, 1609 Metro Manila
04.2022 - 10.2025
- Tel. No. (02) 8620 3888
IT Technical Specialist
Modertech Computer Systems, Inc. (MCSI)
09.2021 - 03.2022
- Tel. No. (02) 808.7923 to 24
Technical Support Engineer
Actionlabs IT Services Phils. Corp.
GSC
11.2018 - 05.2021
Inventory Assistant
One Mall O’ Poly World (PCWORX)
GSC
04.2016 - 09.2018
- KCC MALL OF GENSAN
Education
BS - Information Technology
Notre Dame of Dadiangas University
01-2016
Secondary - undefined
Notre Dame of Maitum
01-2010
Elementary - undefined
Malalag Central Elementary School
01-2006
Skills
Hardware & software troubleshooting
Windows, macOS, and basic Linux administration
LAN/WAN setup, network configuration, and security
Remote support tools (TeamViewer, AnyDesk, Remote Desktop)
Active Directory and user management
System, printer, and software installation/configuration
Technical support expertise
Ticketing system experience
Data backup and recovery
Network connectivity
Operating system proficiency
Hardware installation
Application support
Printer support
Incident management
Software configuration
Server maintenance
Advanced troubleshooting
Customer service
Technical support
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Network support
Help desk support
Desktop support
Continuous improvement
References
- Dennis C., Elloso, Operation Manager, Indra Philippines
- Ervin G., Sibonga, Professor, Notre Dame of Dadiangas University
- Ann Marie S., Pison, HR/Training Officer, Femjeg Security Agency
- Joemarie M., Lontong, Detachment Commander, Femjeg Security Agency
- Gladys P., Pagal, Admin Assistant Staff, Femjeg Security Agency
Affiliations
- Member of Juniors Programming Group (JPG) 2014 – 2015 Notre Dame of Dadiangas University General Santos City, Philippines
- Member of Philippine Society of Information Technology Students (PSITS) Notre Dame of Dadiangas University General Santos City, Philippines
SEMINARS ATTENDED:
- Cybercrime: Challenges of Legal Responses – Notre Dame of Dadiangas University (2015)
- Computer Hardware Servicing NCII – Notre Dame of Dadiangas University (2015)
- Application & Resume Writing Seminar – Notre Dame of Dadiangas University (2015)
- Technopreneur Caravan – Notre Dame of Dadiangas University (2015)
- Job Placement Seminar – Notre Dame of Dadiangas University (2016)
- ActionPack 365 Training – Microsoft (2018)
- Epson Projector Training (2019)
- Canon Printer & Camera Training (2019)
- HP Printers Training (2019)
- Electrical Installation & Maintenance NCII – TESOX CENTER (2022)
Timeline
DeskSide Support Engineer
Indra Company Inc.
04.2022 - 10.2025
IT Technical Specialist
Modertech Computer Systems, Inc. (MCSI)
09.2021 - 03.2022
Technical Support Engineer
Actionlabs IT Services Phils. Corp.
11.2018 - 05.2021
Inventory Assistant
One Mall O’ Poly World (PCWORX)
04.2016 - 09.2018
BS - Information Technology
Notre Dame of Dadiangas University
Secondary - undefined
Notre Dame of Maitum
Elementary - undefined
Malalag Central Elementary School