Summary
Overview
Work History
Education
Skills
I like to walk, read books and go out with my family.
Timeline
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John Leonard Defallo

Web Advisor I
Rizal

Summary

Enthusiastic Web Advisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in process. Motivated to learn, grow and excel in web hosting industry.


Experienced Web Advisor with over 2 years of experience in Web Hosting industry. Excellent reputation for resolving problems and improving customer satisfaction.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Web Advisor I

Concentrix
11th Flr. Spark Place, Cubao, Quezon City, 1109
08.2021 - Current
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for meetings.
  • Prepared variety of different written communications, reports and documents.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Handled phone calls to address customer inquiries and concerns.
  • Carried out day-to-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered services to customer locations within specific timeframes.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.

Retail Sales Associate

Alorica
Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila
06.2020 - 07.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered questions about store policies and addressed customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Greeted customers and helped with product questions, selections and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.

Technical Support Representative

Teleperformance
2/F SM City Masinag, Marikina-Infanta Hwy, Antipolo, 1870 Rizal
05.2019 - 05.2020
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Managed high levels of call flow and responded to phone calls and email technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular type of issues.
  • Submitted service tickets for equipment maintenance requests.
  • Used ticketing systems to manage and process support actions and requests.

Collections Specialist

BPO Corp
Unit 3001 Tycoon Center Building, Ortigas Center, Pearl Drive, San Antonio 1600 Pasig
03.2018 - 12.2019
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Negotiated to collect balance in full.
  • Handled 20-30 outbound and inbound calls daily with goal of collecting owed debt.
  • Achieved performance goals on consistent basis.
  • Recorded all information regarding financial status of customers.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Processed payments and contracts on accounts.

Education

Bachelor of Science - Computer Engineering

ICCT Colleges
ICCT Bldg, V.V. Soliven Ave II, Cainta, 1900 Rizal
05.2016 - 06.2019

Skills

Web site design using Wordpress, Weebly, Website Builder

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I like to walk, read books and go out with my family.

I'm quite active in my spare time and I like to feel I am developing my skills personally and professionally. I enjoy going out for a walk and sometimes visit the gym it helps my concentration level while at work.

I also enjoy reading and I usually have a good book on the go. This helps me improve my dictation and vocabulary and it also helps me to relax.

Finally, I enjoy spending time with my family as again they are the main reason why I work, and for me it's important that I really give them time as they always support me in my work and encourage me with my career aspirations and goals.

Timeline

Web Advisor I

Concentrix
08.2021 - Current

Retail Sales Associate

Alorica
06.2020 - 07.2021

Technical Support Representative

Teleperformance
05.2019 - 05.2020

Collections Specialist

BPO Corp
03.2018 - 12.2019

Bachelor of Science - Computer Engineering

ICCT Colleges
05.2016 - 06.2019

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John Leonard DefalloWeb Advisor I