John Leody Ramirez
BPO Professional 09984708175 johnleodyramirez@yahoo.com
Quezon City,00
Overview
4
4
years of professional experience
3
3
Language
Work History
Technical Support Specialist
Alorica Cubao
Cubao, NCR
09.2018 - 12.2020
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Activated accounts for clients interested in new services.
- Resolved system, hardware and telephone issues within one hour, improving efficiency among all departments.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Submitted service tickets for equipment maintenance requests.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Education
Master of Arts - Hotel, Motel, And Restaurant Management
Cabucgayan National School Of Arts And Trades
Cabucgayan Biliran 09.2013 - 02.2014
Skills
Desktop Component Repair
Timeline
Technical Support Specialist
Alorica Cubao
09.2018 - 12.2020
Master of Arts - Hotel, Motel, And Restaurant Management
Cabucgayan National School Of Arts And Trades
09.2013 - 02.2014