Summary
Overview
Work History
Education
Skills
Timeline
Generic
John Lenard Enfestan

John Lenard Enfestan

Angeles City, Province Of Pampanga,PAM

Summary

Personable and dedicated, bringing deep understanding of language and literature and ability to create engaging learning experiences. Possesses strong communication skills and ability to adapt lesson plans to meet diverse student needs. Committed to fostering positive and inclusive learning environment that promotes student success.

Overview

4
4
years of professional experience

Work History

English Teacher

International Language Center
Angeles City, Province Of Pampanga, Philippines
07.2025 - 01.2026
  • Developed engaging lesson plans tailored to diverse learning styles.
  • Implemented innovative teaching strategies to enhance language acquisition.
  • Assessed student performance and provided constructive feedback for improvement.
  • Collaborated with colleagues to create a cohesive curriculum across departments.
  • Evaluated and refined course content based on student needs and feedback.

Call Center Sales Representative

StarTek
Angeles City, Province Of Pampanga, Philippines
01.2023 - 09.2024
  • Engaged customers through active listening to identify needs and offer tailored solutions.
  • Adapted quickly to new products and services, providing accurate information to clients.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.

Email Support Representative

Toll Logistics
Pampanga, Philippines
05.2022 - 10.2022
  • Managed customer inquiries through email, ensuring timely and accurate responses.
  • Troubleshot technical issues related to email systems, enhancing user experience.
  • Collaborated with logistics teams to resolve order discrepancies efficiently.
  • Developed and maintained knowledge base articles for common customer queries.
  • Assisted in training new team members on email support protocols and systems.
  • Monitored ticketing system for unresolved issues, prioritizing urgent requests.
  • Implemented feedback mechanisms to improve service delivery and response times.

Education

Bachelor of Arts - Mass Communication

Systems Plus College Foundation
Angeles City, Province Of Pampanga, Philippines
06-2022

High School Diploma -

Systems Plus College Foundation
Angeles City, Province Of Pampanga, Philippines
06-2018

Elementary
Angeles City, Province Of Pampanga, Philippines
06-2011

Skills

  • Problem-solving skills
  • Student support
  • Adapting to different learning styles
  • Collaborative learning
  • English for specific purposes
  • Student motivation

Timeline

English Teacher

International Language Center
07.2025 - 01.2026

Call Center Sales Representative

StarTek
01.2023 - 09.2024

Email Support Representative

Toll Logistics
05.2022 - 10.2022

Bachelor of Arts - Mass Communication

Systems Plus College Foundation

High School Diploma -

Systems Plus College Foundation

Elementary
John Lenard Enfestan