John Lawrence Sarvida
IT Specialist
Quezon City
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Consultant
Shukufuku Khen Hauling Services Inc
05.2023 - Current
- Installed system updates to address vulnerabilities and reduce security issues.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Data Analyst
Accenture
05.2022 - 05.2023
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Customer Service Representative
Teletech
07.2021 - 12.2021
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed and updated databases to handle customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Information Technology
STI College Muñoz-EDSA
Quezon City, Metro Manila, Philippines 10.2017 - 10.2021
Skills
Problem-Solving
Client Relationship Building
Interpersonal Communication
Decision-Making
Time Management
Adaptability
Information Security
Systems Analysis
Written Communication
Technical consulting
Problem-Solving
Professionalism
Timeline
Technical Consultant
Shukufuku Khen Hauling Services Inc
05.2023 - Current
Data Analyst
Accenture
05.2022 - 05.2023
Customer Service Representative
Teletech
07.2021 - 12.2021
Bachelor of Science - Information Technology
STI College Muñoz-EDSA
10.2017 - 10.2021