John Lawrence Hernandez

• Maintained a safe working environment for all personnel through strict adherence to safety protocols and procedures during daily operations of engineering equipment on board the vessel.
• Evaluated ongoing work to check progress and maintain pace against schedule demands.
• Analyzed survey reports, specifications, maps and topography data for product planning and development.
• Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs.
• Customized communication plans to fit target audience knowledge and level of expertise.

Communication:

• Answered client queries and complaints to provide strong customer service.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Responded proactively and positively to rapid change.
• Facilitated and supported participation and social communication.
• Facilitated successful negotiations for multinational clients by providing real-time interpretation during high-stakes meetings.