JOHN LAURENCE RITO
Liwanay Banga South Cotabato
Summary
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in call center agent role. Friendly, adaptable, and quick to learn, well-suited to customer-focused roles. Knowledge of effective communication and problem-solving techniques, combined with proficiency in using call center software and handling customer inquiries. Dedicated to delivering high-quality service and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Delivery Courier
Flash Express Delivery
08.2024 - 03.2025
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Production Crew
Array Food Corporation
05.2023 - 06.2024
- Company Overview: Jollibee KCC Marbel
- Jollibee KCC Marbel
- Supported cross-functional teams by assisting with various production tasks as needed, leading to smoother operations overall.
- Collaborated with team members to troubleshoot issues, resulting in improved production outcomes.
- Trained new crew members effectively, contributing to a well-prepared workforce capable of meeting production goals efficiently.
- Promoted a positive work environment by demonstrating strong teamwork skills and a commitment to crew member success.
- Adapted quickly to changes in production schedules or requirements while ensuring minimal disruption to overall performance.
Education
Bachelor of Science - Information System
Holy Child Central Colleges Inc.
Banga, South Cotabato01.2022
Science, Technology, Engineering, and Mathematics -
Notre Dame of Marbel University - IBED
01.2020
Junior High School -
Notre Dame of Surallah, Inc.
Surallah, South Cotabato01.2018
Primary -
Liwanay Elementary School
Koronadal City, South Cotabato01.2014
Skills
- Effective Time Management
- Technology Competence
- Policies and procedures adherence
- Relationship building
- Customer relations
Timeline
Delivery Courier
Flash Express Delivery
08.2024 - 03.2025
Production Crew
Array Food Corporation
05.2023 - 06.2024
Science, Technology, Engineering, and Mathematics -
Notre Dame of Marbel University - IBED
Junior High School -
Notre Dame of Surallah, Inc.
Primary -
Liwanay Elementary School
Bachelor of Science - Information System
Holy Child Central Colleges Inc.
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