John Klient Uy

Environment Management Analyst

• A point of reference within projects that involves IT Infrastructure
• Mainly handling Non-Production Environment provisioning and to support strategy, objectives and business priorities
• Maintains Weekly reports team utilizes for BAU Tasks
• Optimized multiple trackers of all vital information related to environments

Test Analyst:

• Overall resource in handling Testing through all phases of on Demands/Projects through SIT, NIT, and PT. While preparing all necessary documents to support testing

API Support

• Provided API Support to Production Support and managing any changes : Assist team in delivering monitor results to designated channels to ensure updates are provided in a timely manner every day
• Worked on in optimizing team's documents/files repository for ease of access and navigation when working on tickets
• Improved team trackers (e.g Defects, issues) to have a quick overview of every concern the team has worked on for FY 2023-2024

• Point-of-Contact for any MuleSoft Application-related support in terms of Technical, Deployment, Changes.
• Delegated as Night Shift's Team Lead
• One of Technical mentors to colleagues on same project specially assigned to us.
• Documentation Management Lead for assigned client.
• Updates, creates and maintains knowledge-based articles utilized by internal resources

• Multi-skilled and is able to work on various Product Area of NetSuite (e.g CRM, Suitebuilder, SuiteScript, SuiteCommerce InStore and SuiteCommerce Advanced)
• Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
• Successfully spearheaded two major version upgrades of NetSuite Point of Sale in preparing Product Support to create New-Feature Trainings that will be rolled out to the department once versions go live
• Total of 18 Training Materials were created, validated and deployed for knowledge sharing
• Quarterly review of the Subject Matter Expert exam ensures that questions during their exam are up-to-date and measures their technical knowledge of the product

• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Mentored junior members of the team on best practices in issue resolution techniques.

• Provide technical support for any NetSuite Point-of-Sale issues ranging from supported software issues to hardware difficulties
• Assist more than 30+ NetSuite Point of Sale Customers worldwide and works with the client from start until issue resolution
• Monitor Server Health of all AWS Servers being utilized by NetSuite Point of Sale