John Klieffraim Geonzon
Cebu City
Summary
Dynamic and results-oriented professional with extensive experience at Concentrix as a Microsoft Technical Advisor. Excelled in technical operations management and fostering teamwork, significantly enhancing system integration and performance. Skilled in analytics and mentoring, adept at driving technological advancements and professional growth within teams.
Knowledgeable Technical Advisor seeking new role. Leveraged technical expertise to provide impactful solutions and support, driving efficiency and innovation. Demonstrated proficiency in problem-solving and client communication, consistently delivering optimal outcomes.
Overview
2
2
years of professional experience
Work History
Microsoft Technical Advisor Level 2
Concentrix
11.2023 - Current
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
Microsoft Technical Advisor
Concentrix
08.2022 - 11.2023
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
Education
No Degree - Hotel Management
University of Cebu Banilad
6000 Gov. M. Cuenco Ave, Cebu City, 6000 CebuSkills
- Training and mentoring
- Analytics
- Technical operations management
- Technical support triage
- Customer support
- Tech-Savvy
- Technology background
- Teamwork and collaboration
- Time management
Timeline
Microsoft Technical Advisor Level 2
Concentrix
11.2023 - Current
Microsoft Technical Advisor
Concentrix
08.2022 - 11.2023
No Degree - Hotel Management
University of Cebu Banilad
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