Current events, economics, theories,
John Kit Aguilar
Operations Manager - Collections
Bacong, Province Of Negros Oriental,NER
Summary
Dynamic Operations Manager with a proven track record at Vervent Philippines, excelling in process improvement and customer service. Spearheaded initiatives that enhanced operational efficiency and reduced costs, while fostering strong client relationships. Adept at performance monitoring and strategic planning, driving teams to achieve high productivity and satisfaction levels.
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager - Collections
Vervent Philippines
04.2025 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Assisted in developing training materials for new team members to improve onboarding.
- Coordinated daily activities to ensure alignment with organizational goals and objectives.
- Monitored workflow and identified areas for process improvement to optimize productivity.
- Collaborated with cross-functional teams to resolve operational issues and improve service delivery.
- Contributed to team meetings by providing insights on operational challenges and potential solutions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Operations Manager - Collections / B2B
Concentrix
12.2019 - 10.2024
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Operations Supervisor - Ecommerce, Collections
Concentrix
09.2014 - 12.2019
- Supervised daily operations, ensuring adherence to quality standards and efficiency protocols.
- Implemented process improvements, enhancing workflow and reducing operational bottlenecks.
- Mentored and trained staff, fostering skill development and promoting teamwork.
- Analyzed performance metrics, identifying trends and areas for operational enhancement.
- Coordinated cross-functional teams to streamline communication and project execution.
- Developed and enforced operational policies, ensuring compliance with industry regulations.
- Led initiatives to enhance customer satisfaction, implementing feedback mechanisms for continuous improvement.
Operations Supervisor - Telco, Healthcare, Airline
Teleperformance
09.2007 - 08.2014
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines 04.2001 -
Skills
Operations management
Interests
Billiards, fishing, motorcycle enthusiast
I played in a professional setting when I was younger and was fortunate to compete for the national cup. I also go out fishing with friends from time to time. I like going on a ride every weekend and enjoy the beautiful places I get to travel to.
Timeline
Operations Manager - Collections
Vervent Philippines
04.2025 - Current
Operations Manager - Collections / B2B
Concentrix
12.2019 - 10.2024
Operations Supervisor - Ecommerce, Collections
Concentrix
09.2014 - 12.2019
Operations Supervisor - Telco, Healthcare, Airline
Teleperformance
09.2007 - 08.2014
Bachelor of Science - Nursing
Our Lady of Fatima University
04.2001 -