John Kim Desamparado
Bantayan
Summary
Energetically drove technical excellence at Minibea Mitsumi, swiftly resolving equipment malfunctions to slash downtime costs. Adept in both teamwork and online chat support, I enhanced team productivity by mentoring junior technicians, showcasing my organizational prowess and active listening skills, and achieving significant technical issue resolutions.
Overview
2
2
years of professional experience
Work History
Support Technician as a Prudoction Worker
Minibea Mitsumi
09.2022 - 09.2024
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
Education
Bachelor Of Science Information Technology - Programing
Cebu Technological University
Bantayan, Cebu CitySkills
- Teamwork and Collaboration
- Friendly and Patient
- Organizational Skills
- Online Chat Support
- Active Listening
Timeline
Support Technician as a Prudoction Worker
Minibea Mitsumi
09.2022 - 09.2024
Bachelor Of Science Information Technology - Programing
Cebu Technological University
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