John Kevin Manliguiz
Customer Service Representative
Quezon City
Summary
Driven professional with a proven track record in customer retention and relations, honed at Acquire BPO. Excelled in reducing churn through strategic insights and personalized plans, enhancing customer loyalty. Skilled in cross-functional communication and technical support, demonstrating a unique blend of analytical and interpersonal abilities. Achieved notable improvements in customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Acquire BPO
11.2023 - 07.2024
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
Customer Service Representative
Alorica
06.2021 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
VXI
11.2020 - 06.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Concentrix
11.2019 - 10.2020
Education
Bachelor of Science - Electrical Engineering
Eulogio "Amang" Rodiguez Institute of Science And
Metro Manila 04.2001 -
Skills
Customer Retention Strategies
Customer Relations
Cross-Functional Communication
Upselling and Cross Selling
Google Calendar Management
Mobile Phone Technicalities
Timeline
Retention Specialist
Acquire BPO
11.2023 - 07.2024
Customer Service Representative
Alorica
06.2021 - 10.2023
Technical Support Representative
VXI
11.2020 - 06.2021
Customer Service Representative
Concentrix
11.2019 - 10.2020
Bachelor of Science - Electrical Engineering
Eulogio "Amang" Rodiguez Institute of Science And
04.2001 -
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