John Kevin Dalo
CLUB ROYALE REPRESENTATIVE
Muntinlupa City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Club Royale Representive
Royal Caribbean International
Makati
07.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Operations Associate
HSBC Bank
01.2020 - 04.2021
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Developed strong relationships with vendors, negotiating favorable terms for contracts and pricing agreements.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes
Sales Advisor
Directv At&t ( Concentrix )
03.2016 - 04.2019
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Customer Service Representative
Sutherland Global Services
11.2014 - 01.2016
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
Bachelor of Science - Education
Pangasinan State University
Pangasinan 04.2001 -
Skills
Customer Service
Timeline
Club Royale Representive
Royal Caribbean International
07.2021 - Current
Operations Associate
HSBC Bank
01.2020 - 04.2021
Sales Advisor
Directv At&t ( Concentrix )
03.2016 - 04.2019
Customer Service Representative
Sutherland Global Services
11.2014 - 01.2016
Bachelor of Science - Education
Pangasinan State University
04.2001 -
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