John Kenneth Zuñiga
Bacolod City, Province Of Negros Occidental
Summary
Dynamic operations supervisor with a proven track record at Transcom Bacolod, excelling in team leadership and customer service. Spearheaded initiatives that enhanced performance and customer satisfaction, achieving top KPIs. Skilled in coaching and process improvement, I thrive in fast-paced environments, driving operational excellence and fostering team development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Transcom Bacolod
Bacolod City, Province Of Negros Occidental, Philippines
04.2023 - 07.2025
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Led training programs to enhance team performance and operational knowledge.
- Implemented process improvements that streamlined workflows and reduced response times.
- Monitored key performance indicators to drive operational excellence and accountability.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Led and coached a team of 15 sales representatives to surpass KPIs, driving consistent Q3 performance and securing the top spot thrice in row.
- Spearheaded cross-market research initiatives to identify competitive advantages, leading to more effective positioning and improved market penetration.
- Piloted a cross-site team initiative that enhanced customer retention, launching mobile service solutions to strengthen user engagement and loyalty.
Customer Service Representative
Transcom Bacolod
Bacolod City, Province Of Negros Occidental, Philippines
06.2014 - 04.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Trained new team members on company policies, procedures, and best practices in customer service as a floor support.
- Promoted to real-time escalation role, specializing in high-impact scenarios requiring advanced decision-making to resolve complex issues beyond frontline capabilities.
- Managed high-volume calls while maintaining professionalism and attention to detail.
Sales Associate
Next Level Solutions
Bacolod City, Province Of Negros Occidental, Philippines
03.2012 - 04.2014
- Closing Power: Proven track record of converting leads into sales under tight timelines and competitive conditions.
- High-Pressure Performance: Thrives in fast-paced environments, consistently hitting sales quotas and outperforming benchmarks.
- Customer Psychology Insight: Keen ability to read buyer behavior and tailor pitch styles to maximize persuasion.
- Persuasive Communication & Sales Enablement Excels in creating high-impact scripts and selling narratives that lead to confident, assumptive closes. A collaborative team player who empowers peers by sharing proven techniques to boost collective success.
Education
Bachelor of Science - Maritime Engineering
John B Lacson Colleges Foundation
Bacolod City, Province Of Negros Occidental, PhilippinesSkills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Quality assurance
- Coaching and mentoring
- Task delegation
Certification
Top Team Lead for March Fiscal
Top Team Lead for Quarter 3 2024.
Passed Team Leader Internship
Timeline
Supervisor of Operations
Transcom Bacolod
04.2023 - 07.2025
Customer Service Representative
Transcom Bacolod
06.2014 - 04.2023
Sales Associate
Next Level Solutions
03.2012 - 04.2014
Bachelor of Science - Maritime Engineering
John B Lacson Colleges Foundation