Summary
Overview
Work History
Education
Skills
Certification
Timeline
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John Kenneth Zuñiga

John Kenneth Zuñiga

Bacolod City, Province Of Negros Occidental

Summary

Dynamic operations supervisor with a proven track record at Transcom Bacolod, excelling in team leadership and customer service. Spearheaded initiatives that enhanced performance and customer satisfaction, achieving top KPIs. Skilled in coaching and process improvement, I thrive in fast-paced environments, driving operational excellence and fostering team development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Transcom Bacolod
04.2023 - 07.2025
  • Oversaw daily operations, ensuring efficiency and adherence to company policies.
  • Led training programs to enhance team performance and operational knowledge.
  • Implemented process improvements that streamlined workflows and reduced response times.
  • Monitored key performance indicators to drive operational excellence and accountability.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Led and coached a team of 15 sales representatives to surpass KPIs, driving consistent Q3 performance and securing the top spot thrice in row.
  • Spearheaded cross-market research initiatives to identify competitive advantages, leading to more effective positioning and improved market penetration.
  • Piloted a cross-site team initiative that enhanced customer retention, launching mobile service solutions to strengthen user engagement and loyalty.

Customer Service Representative

Transcom Bacolod
06.2014 - 04.2023
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Implemented process improvements to enhance service delivery and customer satisfaction.
  • Trained new team members on company policies, procedures, and best practices in customer service as a floor support.
  • Promoted to real-time escalation role, specializing in high-impact scenarios requiring advanced decision-making to resolve complex issues beyond frontline capabilities.
  • Managed high-volume calls while maintaining professionalism and attention to detail.

Sales Associate

Next Level Solutions
03.2012 - 04.2014
  • Closing Power: Proven track record of converting leads into sales under tight timelines and competitive conditions.
  • High-Pressure Performance: Thrives in fast-paced environments, consistently hitting sales quotas and outperforming benchmarks.
  • Customer Psychology Insight: Keen ability to read buyer behavior and tailor pitch styles to maximize persuasion.
  • Persuasive Communication & Sales Enablement Excels in creating high-impact scripts and selling narratives that lead to confident, assumptive closes. A collaborative team player who empowers peers by sharing proven techniques to boost collective success.

Education

Bachelor of Science - Maritime Engineering

John B Lacson Colleges Foundation
Bacolod City, Province Of Negros Occidental, Philippines

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Quality assurance
  • Coaching and mentoring
  • Task delegation

Certification

Top Team Lead for March Fiscal

Top Team Lead for Quarter 3 2024.

Passed Team Leader Internship



Timeline

Supervisor of Operations

Transcom Bacolod
04.2023 - 07.2025

Customer Service Representative

Transcom Bacolod
06.2014 - 04.2023

Sales Associate

Next Level Solutions
03.2012 - 04.2014

Bachelor of Science - Maritime Engineering

John B Lacson Colleges Foundation

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John Kenneth Zuñiga