Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
John Kenneth  Dudas

John Kenneth Dudas

Customer Service Representative
Santa Rosa Laguna

Summary

Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Foundever
11.2024 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Assistant Engineer

Peter and helen construction services
03.2021 - 09.2021
  • Kept project leaders regularly updated with progress, maintaining open, productive communication.
  • Maintained timely and accurate oral and written technical reports of engineering activities
  • Monitored quality and progress of consultants' and handled disbursements of payments for completed work
  • Scheduled repairs for faulty equipment and developed preventative maintenance plan to minimize work disruptions.
  • Checked to verify all materials used in projects met quality standards.

Education

Grade 12

Labas Senior HighSchool
Santa Rosa Laguna
2020 - 2021

Grade 11

Letran Calamba
Calamba Laguna
2019 - 2020

Skills

Analytical thinking

Customer service

Problem-solving

Active listening

Product knowledge

Problem resolution

Critical thinking

Team collaboration

Computer proficiency

Languages

English, Filipino

Timeline

Customer Service Representative

Foundever
11.2024 - 05.2025

Assistant Engineer

Peter and helen construction services
03.2021 - 09.2021

Grade 12

Labas Senior HighSchool
2020 - 2021

Grade 11

Letran Calamba
2019 - 2020
John Kenneth DudasCustomer Service Representative