John Kenneth Dudas
Customer Service Representative
Santa Rosa Laguna
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
11.2024 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Assistant Engineer
Peter and helen construction services
03.2021 - 09.2021
- Kept project leaders regularly updated with progress, maintaining open, productive communication.
- Maintained timely and accurate oral and written technical reports of engineering activities
- Monitored quality and progress of consultants' and handled disbursements of payments for completed work
- Scheduled repairs for faulty equipment and developed preventative maintenance plan to minimize work disruptions.
- Checked to verify all materials used in projects met quality standards.
Education
Grade 12
Labas Senior HighSchool
Santa Rosa Laguna 2020 - 2021
Grade 11
Letran Calamba
Calamba Laguna 2019 - 2020
Skills
Analytical thinking
Customer service
Problem-solving
Active listening
Product knowledge
Problem resolution
Critical thinking
Team collaboration
Computer proficiency
Languages
English, Filipino
Timeline
Customer Service Representative
Foundever
11.2024 - 05.2025
Assistant Engineer
Peter and helen construction services
03.2021 - 09.2021
Grade 12
Labas Senior HighSchool
2020 - 2021
Grade 11
Letran Calamba
2019 - 2020
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