John Jude Rongavilla Pagsisihan
Assistant Customer Development Business Partner
Taguig City
Summary
Skilled at monitoring inventory, organizing stock and inspecting packages and employee work for compliance. Good documentation, computer and problem-solving abilities. Punctual and responsible with a friendly and personable nature. Familiar with strategies for efficiently locating, picking, reviewing, packing and shipping orders. Adept at training junior employees to complete tasks in accordance with company policies and maintain productivity standards. Hardworking, quick-thinking and dedicated to maximizing team output.
Overview
9
9
years of professional experience
Work History
Assistant Customer Development Business Partner
Unilever
4 2023 - Current
- Responsible for ensuring complete customer creation and update in the system
- Ensures compliance of customers in Unilever’s Responsible Business Partnering Policy
- Partners with BDM in engaging with customers to secure relevant information/documents needed to maintain and update customer records (across all platforms SAP, Bizagi, Salesforce, etc.)
- Liaises with BD and Legal to ensure all contracts are in place and updated for customers
- Supports the BDM in maintaining the correct pricing of SKUs in the system
- Liaises with Order Processing and BDM to ensure orders are captured promptly and correctly, giving pro-active feedback to stakeholders on any pending claims
- Engages with customer to ensure claims have complete documents and are processed on time
- Liaises with Finance and AR team to ensure collection is done promptly by regularly engaging with customers on payment due as well as payments made
- Tracks compliance on agreed actions/commitments across stakeholders
- Provides support to ensure on-time and in-full implementation of projects like Salesforce, Webcollect, etc.
Inbound Logistics & Fulfillment
Diversify
05.2022 - 04.2024
- Perform Business-to-Consumer process needed in the project
- Work with 3PL to manage the weekly flow of returned Items, Classifications and Consolidation of data
- Assist in the Procurement of new commercial partnership for the circular economy network
- Help to establish and improve a return logistics dashboard to monitor ongoing performance and highlight key areas of concern
- Working with IT and system engineers to develop software for efficient management of returns and damages into 3rd Party warehouses
- Support ongoing projects and work to establish process documents and operational workflows
- Manage a complex workload and hit key performance targets daily
- Meet or exceed current internal standards while identifying areas for proactive improvement
- Consistently project a high level of professionalism.
Material and Master Data Expert
Robert Bosch Inc.
02.2020 - 05.2022
- Perform Business-to-Business process needed in the project
- Ensure the completeness and accuracy of the details for the Part Number
- Email notice local planner for request of Part number to maintain the price in the system
- Streamline material release process in PCD
- It enables the business to achieve high degree of transparency, ownership, efficiency in material release process
- Identify the suitable material index for the Country, Bosch is selling in
- Maintain price in the PriceFx system
- Release of sales block in PCD and email the requestor.
Microsoft Retail Rebate Incentive
TATA CONSULTANCY SERVICES
07.2015 - 01.2020
- Perform End-to-End process needed in the project
- Tagged as a Critical resource in our Business Continuity Plan Team
- Subject Matter Expert of the process and task on training for new joiners
- Part of the transition process team for APOC countries, created the Work Instruction and report to Client during our weekly Call
- Creating contract agreement that will be communicated to third party users
- Review and validation of the submitted claims by partners in connection with the rebate incentive to be claimed after the stated program period
- Incentive calculation in which partners are eligible to receive
- Preparation of payment files and requesting of payments to be completed by the Third-Party payor- Arvato
- Performing quality check on the calculation that other team members prepared, once confirmed on the completeness and all are correct- approval on these rebate calculations are sent out to Regional Program Manager (RPM).
Education
Bachelor of Science - Tourism And Travel Management
Taguig City University
Taguig, Metro Manila, Philippines 04.2001 -
Skills
Strategic Planning
Corporate Communications
Administrative Management
Warehouse Operations
Shipping coordination
Inventory Monitoring
Shipping and receiving
Labeling expertise
Data Verification
Information Verification
Identifying errors
Data Quality Management
Data Governance
References
- Sylvina Ignacio, Business Excellence Manager, Microsoft Singapore Ltd, +6582986137, Shignacio@hotmail.com
- Teresita Aldana, Team Lead, Tata Consultancy Services Philippines, +639778553031, terealdana@ymail.com
Disclaimer
I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief.
Timeline
Inbound Logistics & Fulfillment
Diversify
05.2022 - 04.2024
Material and Master Data Expert
Robert Bosch Inc.
02.2020 - 05.2022
Microsoft Retail Rebate Incentive
TATA CONSULTANCY SERVICES
07.2015 - 01.2020
Bachelor of Science - Tourism And Travel Management
Taguig City University
04.2001 -
Assistant Customer Development Business Partner
Unilever
4 2023 - Current
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