John Joshua Salazar
Las Pinas, Metro Manila
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of complaints and mastery in data entry. At Optum, UnitedHealth Group, significantly improved process efficiency while maintaining strict compliance with HIPAA. Skilled in computer proficiency and active listening, adept at transforming customer service challenges into loyalty opportunities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Optum, UnitedHealth Group
08.2022 - 05.2024
- Responded to customer requests for products, services, and company information.
- Access and update patient records in the healthcare management system, ensuring accuracy and compliance with privacy regulations (e.g., HIPAA).
- Maintain confidentiality of patient information and adhere to all relevant policies and regulations.
- Assist patients with billing inquiries, including understanding statements, making payments, and setting up payment plans.
- Verify insurance coverage and benefits, and assist with claims processing and resolution of insurance issues.
Customer Service Representative
Alorica
10.2018 - 04.2021
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Bachelor of Science in Industrial Engineering
First Asia Institute of Technology And Humanities
Tanauan City, Batangas06.2015
Skills
- Complaint resolution
- Data Collection
- Product Knowledge
- Appointment Scheduling
- Data Entry
- Scheduling
- Customer Service
- Computer Proficiency
- Active Listening
Timeline
Customer Service Representative
Optum, UnitedHealth Group
08.2022 - 05.2024
Customer Service Representative
Alorica
10.2018 - 04.2021
Bachelor of Science - Bachelor of Science in Industrial Engineering
First Asia Institute of Technology And Humanities
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