John Joshua Roda
Travel Consultant
334 Apitong St Comembo Taguig, Metro Manila
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Travel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Social Media Influencer
Instagram
03.2023 - Current
- Created, curated and managed published content for feed and stories across social media channels.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Leveraged video content across various platforms to showcase product reviews, tutorials, or other relevant topics, diversifying content offerings for increased engagement opportunities.
- Provided timely responses to follower inquiries or comments across all channels, demonstrating commitment to customer service excellence while building trust within the community.
Travel Consultant
Dyninno Ph
07.2022 - 04.2024
- Worked with SKYLUX TRAVEL AND ASAPTICKETS
- Managed over 50 customer calls per day
- Gds knowledge such as building flights and reservation
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Assisted First Class and Business Class and Economy Traveler
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Front Desk Receptionist
Grand Hamptons
07.2018 - 11.2018
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
Education
Bachelor of Science - Marketing
University of Makati
Makati City, Metro Manila, Philippines 06.2019 - 05.2023
Skills
Sales and Marketing
undefinedTimeline
Social Media Influencer
Instagram
03.2023 - Current
Travel Consultant
Dyninno Ph
07.2022 - 04.2024
Bachelor of Science - Marketing
University of Makati
06.2019 - 05.2023
Front Desk Receptionist
Grand Hamptons
07.2018 - 11.2018
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OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.