John Jerstin Alpapara
Cainta, Province Of Rizal
Summary
Enhanced banquet efficiency at Seoul Sky Restaurant with a blend of strong teamwork and expert menu memorization skills. Background includes streamlining operations and elevating guest experiences through adaptive problem-solving and meticulous food safety practices, significantly contributing to memorable and smoothly run events. Communicative Food and Beverage professional dedicated to providing elevated service and creating unforgettable guest experiences. Creative leader with extensive experience serving large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations, capable of handling stressful circumstances with versatility. Accomplished and determined, striving to provide excellent customer experiences through effective time management and extensive knowledge of food safety and quality standards. Known for friendly and reliable nature, excelling as a Food & Beverage server in a fast-paced food service environment. Exceptional problem-solving and conflict-resolution skills further enhance the overall customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage
Seoul Sky Restaurant
05.2021 - Current
- Increased overall efficiency by assisting in preparation of food items and maintaining proper inventory levels.
- Contributed to higher sales by upselling menu items and promoting daily specials to guests.
- Boosted overall customer experience by proactively addressing potential issues and providing personalized service in a timely manner.
- Recognized as a dependable employee who consistently arrived on time for scheduled shifts, displaying commitment to the team''s success.
- Streamlined order processing through effective communication with team members and accurate input into point-of-sale systems.
- Demonstrated adaptability by effectively performing both front-of-house and back-of-house duties as required.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive guest experiences.
- Built strong relationships with customers by addressing concerns promptly and ensuring their dining experience met high expectations.
- Maintained compliance with local health codes through regular cleaning schedules and strict adherence to sanitation guidelines in all areas of the establishment.
- Promoted a positive work environment through clear communication, teamwork, and mutual respect among colleagues.
- Enhanced team morale by fostering an environment of open communication, collaboration, and shared accountability.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized dining area.
- Reduced waste by monitoring portion sizes, practicing proper food storage techniques, and managing inventory accurately.
- Improved safety standards by adhering to proper food handling procedures and consistently monitoring expiration dates.
- Supported management with administrative tasks such as scheduling, inventory management, and monitoring daily sales reports.
- Supported team members during peak hours, multitasking between various roles as needed.
- Provided support during events or catering functions, working closely with event coordinators to meet specific requirements for successful execution.
- Assisted in training new staff members on company policies, procedures, and best practices for superior guest interactions.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Trained new staff members on company policies and procedures.
Banquet Waiter
CROWNE PLAZA MANILA GALLERIA
11.2019 - 05.2021
- Fostered enjoyable event atmosphere through friendly guest interactions
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Delivered exceptional dining experiences for guests through expert knowledge of menu offerings and wine pairings.
- Cleared dishes and glassware quickly following each course.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Supported successful events through timely breakdown of tables and cleaning up after guest departure, allowing for efficient room turnover times.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server, bartender, and food runner duties.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Increased banquet efficiency by collaborating with event planning team to ensure smooth operations.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Improved overall event experience by promptly addressing any issues related to tableware, linens, or glassware replacement.
Front Office Intern
2go Travel
02.2017 - 02.2017
Food and Beverage Intern
2go Travel
02.2017 - 02.2017
Housekeeping Intern
2go Travel
02.2017 - 02.2017
Food and Beverage Intern
Tuan Tuan Restaurant (Chinese Brasserie)
04.2016 - 05.2016
- Implemented process improvements for enhanced operational efficiency within the establishment.
- Developed rapport with guests by attentively addressing their needs and preferences.
Education
Bachelor of Science - HRM - CMGT
Jose Rizal University
Mandaluyong City04.2018
High School Diploma -
Sta. Lucia High School
Pasig City04.2014
Elementary Education -
Lanie Casipe Learning Center
Pasig City03.2011
Skills
- Proper food handling
- Strong teamwork
- Table Setting
- Bar Management
- Guest Relations
- Adaptive Problem Solving
- Safe Food Handling
- Order taking
- Food handling safety
- Strong organization
- Sanitation procedures
- Guest satisfaction
- Cleaning techniques
- Positive attitude
Certification
- (Jan 22 - Jan 26, 2018) OJT Tour Singapore, Penang & Phuket Ship Familiarization Cruise - Royal Caribbean International on board Mariner of the Seas
- (Feb 2017) Cookery NCII - PSAA International Academy Inc.
- (Sept 2016) Bar Management - PSAA International Academy Inc.
- (Aug 2016) Bread and Pastry - PSAA International Academy Inc.
- (Aug 2015) Housekeeping Procedure NCII - RBM Skills Traing and Assessment Center
TESDA NATIONAL CERTIFICATION III & ACTUAL EXAMINATIONS
Event Management
• RCTI Training and Assessment Corp.
Timeline
Food and Beverage
Seoul Sky Restaurant
05.2021 - Current
Banquet Waiter
CROWNE PLAZA MANILA GALLERIA
11.2019 - 05.2021
Front Office Intern
2go Travel
02.2017 - 02.2017
Food and Beverage Intern
2go Travel
02.2017 - 02.2017
Housekeeping Intern
2go Travel
02.2017 - 02.2017
Food and Beverage Intern
Tuan Tuan Restaurant (Chinese Brasserie)
04.2016 - 05.2016
- (Jan 22 - Jan 26, 2018) OJT Tour Singapore, Penang & Phuket Ship Familiarization Cruise - Royal Caribbean International on board Mariner of the Seas
- (Feb 2017) Cookery NCII - PSAA International Academy Inc.
- (Sept 2016) Bar Management - PSAA International Academy Inc.
- (Aug 2016) Bread and Pastry - PSAA International Academy Inc.
- (Aug 2015) Housekeeping Procedure NCII - RBM Skills Traing and Assessment Center
Bachelor of Science - HRM - CMGT
Jose Rizal University
High School Diploma -
Sta. Lucia High School
Elementary Education -
Lanie Casipe Learning Center
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