John Jeremiah Bibbee
Operations and Client Relations Specialist
Cagayan de Oro,MSR
Summary
Dedicated and results-driven professional with over 10 years of combined experience in customer service, sales, and operations. Spent 5 years as a Customer Care Representative and Subject Matter Expert, providing exceptional client support and mentoring team members to ensure service quality and efficiency. Advanced to Assistant Manager for 2 years, overseeing daily operations, performance metrics, and staff development. Additionally licensed as a Pest Control Applicator with 3 years of field experience, complemented by a strong background in door-to-door sales. Known for excellent communication, problem-solving, and leadership skills with a proven ability to build rapport, exceed targets, and deliver outstanding customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Teleperformance USA
03.2016 - 04.2021
- Resolved customer inquiries efficiently using CRM software, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Assisted in training new team members on customer service protocols and systems.
- Implemented feedback mechanisms to gather customer insights and enhance service delivery.
Manager's Assistant
Jimmy John's Franchise
04.2021 - 03.2022
- Coordinated communication between management and staff to streamline information flow.
- Managed scheduling and calendar organization for executive meetings and appointments.
- Developed and maintained documentation systems for project tracking and reporting.
- Supported budget preparation by collecting data and analyzing financial reports.
Technical Specialist
EcoShield Pest Control
06.2022 - 09.2025
- Assisted in troubleshooting and resolving technical issues for users.
- Collaborated with team members to streamline support processes and improve response times.
- Documented technical procedures and best practices for user reference.
- Participated in training sessions to enhance product knowledge and customer service skills.
Door-to-Door Sales Representative
EcoShield Pest Control
04.2023 - 09.2025
- Developed strong customer relationships through personalized door-to-door interactions.
- Conducted market research to identify potential sales opportunities in local neighborhoods.
- Presented product features and benefits effectively, enhancing customer understanding and engagement.
- Managed daily routes efficiently, maximizing coverage and optimizing time spent in each area.
Education
Bachelor of Science - Business Administration And Management
Bukidnon State University
Philippines08-2018
Skills
- Telecommunications
- Enterprise resource planning
- First aid training
- Chemical handling
- Integrated pest management
- Public health awareness
- Customer relations
- Problem resolution
- Written and oral communication
- Quality assurance
- Call management
- LiveChat
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
- Licensed 7A General Pest Control
- 7B Wood Destroying Insects
- 7D Rodent Control
- 78 Public Health
Timeline
Door-to-Door Sales Representative
EcoShield Pest Control
04.2023 - 09.2025
Technical Specialist
EcoShield Pest Control
06.2022 - 09.2025
Manager's Assistant
Jimmy John's Franchise
04.2021 - 03.2022
Customer Support Specialist
Teleperformance USA
03.2016 - 04.2021
Bachelor of Science - Business Administration And Management
Bukidnon State University