John Jefferson Cheng
Manila
Summary
Business Process Lead with a proven track record at PMFTC Inc., excelling in operational excellence and process improvement. Spearheaded audits that enhanced compliance and efficiency, while fostering team motivation. Leveraged data-driven decision-making to implement strategies that significantly reduced fraud. Skilled in process improvement and change management.
Overview
18
18
years of professional experience
Work History
Business Process Lead
PMFTC Inc.
07.2024 - Current
- Conducted regular field audit and process audits to identify areas for improvement and monitor compliance with established company policy and standards.
- Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
- Generated reports detailing findings and recommendations.
- Partnered with sales and finance managers to identify potential fraud.
Sales Supervisor
PMFTC Inc.
01.2020 - 06.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Business Building Supervisor
PMFTC Inc.
01.2017 - 12.2019
- Established successful account relationships by building rapport and maintaining consistent communication.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
Sales Supervisor
PMFTC Inc.
01.2012 - 12.2015
- Integral role in establishing process unification for sales team during PMI and FTC Merger
- Coached new employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth for newly established territories
Sales Auditor
Fortune Tobacco Corp.
01.2008 - 07.2012
- Spearheaded internal audit initiatives, resulting in increased operational efficiency and reduced frauds.
- Contributed to the development of annual audit reports and plans.
- Performed root-cause analyses on identified issues during audits which led to actionable recommendations for corrective actions for management sales team.
Education
Bachelor of Science - Business Administration And Management
Philippine School of Business Administration
ManilaSkills
- Team building and motivation
- Operational excellence
- Data-driven decision making
- Process improvement expertise
- Attention to detail
- Adaptability
- Contract negotiation
Timeline
Business Process Lead
PMFTC Inc.
07.2024 - Current
Sales Supervisor
PMFTC Inc.
01.2020 - 06.2024
Business Building Supervisor
PMFTC Inc.
01.2017 - 12.2019
Sales Supervisor
PMFTC Inc.
01.2012 - 12.2015
Sales Auditor
Fortune Tobacco Corp.
01.2008 - 07.2012
Bachelor of Science - Business Administration And Management
Philippine School of Business Administration