Summary
Overview
Work History
Education
Skills
Timeline
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John Jefferson Cheng

Manila

Summary

Business Process Lead with a proven track record at PMFTC Inc., excelling in operational excellence and process improvement. Spearheaded audits that enhanced compliance and efficiency, while fostering team motivation. Leveraged data-driven decision-making to implement strategies that significantly reduced fraud. Skilled in process improvement and change management.

Overview

18
18
years of professional experience

Work History

Business Process Lead

PMFTC Inc.
07.2024 - Current
  • Conducted regular field audit and process audits to identify areas for improvement and monitor compliance with established company policy and standards.
  • Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
  • Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
  • Generated reports detailing findings and recommendations.
  • Partnered with sales and finance managers to identify potential fraud.

Sales Supervisor

PMFTC Inc.
01.2020 - 06.2024
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Business Building Supervisor

PMFTC Inc.
01.2017 - 12.2019
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.

Sales Supervisor

PMFTC Inc.
01.2012 - 12.2015
  • Integral role in establishing process unification for sales team during PMI and FTC Merger
  • Coached new employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Analyzed sales data to set quotas and assess potential areas of growth for newly established territories

Sales Auditor

Fortune Tobacco Corp.
01.2008 - 07.2012
  • Spearheaded internal audit initiatives, resulting in increased operational efficiency and reduced frauds.
  • Contributed to the development of annual audit reports and plans.
  • Performed root-cause analyses on identified issues during audits which led to actionable recommendations for corrective actions for management sales team.

Education

Bachelor of Science - Business Administration And Management

Philippine School of Business Administration
Manila

Skills

  • Team building and motivation
  • Operational excellence
  • Data-driven decision making
  • Process improvement expertise
  • Attention to detail
  • Adaptability
  • Contract negotiation

Timeline

Business Process Lead

PMFTC Inc.
07.2024 - Current

Sales Supervisor

PMFTC Inc.
01.2020 - 06.2024

Business Building Supervisor

PMFTC Inc.
01.2017 - 12.2019

Sales Supervisor

PMFTC Inc.
01.2012 - 12.2015

Sales Auditor

Fortune Tobacco Corp.
01.2008 - 07.2012

Bachelor of Science - Business Administration And Management

Philippine School of Business Administration

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John Jefferson Cheng