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Dynamic supervisor of operations with extensive experience at Northwell Health, excelling in staff leadership and performance evaluation. Proven ability in payroll administration and vendor management, fostering a patient-oriented environment. Recognized for advanced problem-solving skills and cultural sensitivity, driving team success and enhancing operational efficiency.

A career in BPO began as a working student and frontline agent, leading to expertise in recruitment, quality assurance, training, and operations. Progressed to a supervisory role during the global pandemic, facing unforeseen challenges that required rapid adaptation and strategic leadership. Successfully led a team of remote specialists, achieving exceptional results while managing the complexities of transitioning programs after the previous one concluded in 2024. Spearheaded the launch of a new program that experienced remarkable growth, now encompassing five lines of business, demonstrating an ability to drive innovation and achieve sustainable success in evolving environments.

Patient-centered Operations Supervisor with extensive experience specializing in process improvement, team development, and service excellence. Proven ability to lead cross-functional teams, implement data-driven strategies, and enhance patient experience. Skilled in employee engagement, conflict resolution, and performance management. Passionate about driving organizational excellence through collaboration, innovation, and continuous improvement.

Dedicated and organized operations professional, with outstanding relationship-building, problem solving skills and experience in financial institutions. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

JOHN ISIDORE JAVIER

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Supervisor, Operations

Email Support

Customer Service Representative

Customer Service Expert

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Information Technology

Vocational Course in Computer Hardware Servicing

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Supervisor, Operations

Email Support

Customer Service Representative

Customer Service Expert

Information Technology

Vocational Course in Computer Hardware Servicing

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