John Hill Cueto
Service Crew
Concepcion Palasan Sariaya Quezon
Summary
Dynamic Service Advisor with a proven track record at McDonald's, excelling in customer service and vehicle assessment. Recognized for enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Achieved high customer ratings by fostering trust and consistently exceeding service expectations, driving repeat business and process improvements.
Overview
6
6
years of professional experience
1
1
Language
Work History
Service Advisor
Mcdonalds
06.2023 - 08.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Crew Member
Shakey's
05.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Hotel And Restaurant Services. - Hotel, Resort And Restaurant Management
College of Science, Technology And Communication Inc.
Sariaya Quezon , Philippines03.2018
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Listening skills
Multitasking
Organizational skills
Problem-solving aptitude
Teamwork and collaboration
Declaration
I hereby declare that the particulars furnished above are true to the best of my knowledge and belief.
Timeline
Service Advisor
Mcdonalds
06.2023 - 08.2025
Service Crew Member
Shakey's
05.2019 - 07.2020
Hotel And Restaurant Services. - Hotel, Resort And Restaurant Management
College of Science, Technology And Communication Inc.