John Henry Reyes
Taguig, Metro Manila
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant - Secretarial Support
Gadens Offshore No. 2 Pty Ltd
Pasig, Metro Manila, Philippines
01.2022 - Current
- Answered multi-line phone system and routing calls.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Processing of paper settlements and online settlements through PEXA
Processing Associate
Gadens Lawyers
Pasig, Metro Manila, Philippines
12.2020 - 12.2021
- Identified and resolved process issues to drive optimal workflow and business growth.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Attended training seminars and met with vendors to understand new equipment and train other employees.
- Maintains data base by entering new entity and updating information of existing customers.
- Finding and compiling list of requisite documents for the settlement, like titles, land tax, bankruptcy, PPSR's etc.
Survey Analyst
Curo Teknika
Pasig, Metro Manila, Philippines
08.2020 - 12.2021
- Identified trends and patterns in collected data, providing valuable insights for decision-making processes.
- Proactively identified opportunities for improvement.
- Established strong professional relationships with clients by providing exceptional customer service throughout all stages of the survey process.
- Enhanced data accuracy by meticulously reviewing and validating survey results.
Credit Card Collection Agent
Teleperformance
Makati City, Metro Manila, Philippines
07.2016 - 02.2017
- Enhanced departmental efficiency by identifying process improvements, leading to a reduction in redundancies and increased productivity.
- Drove continuous improvement within the collections team by participating in regular performance evaluations, goal-setting exercises, and professional development opportunities.
- Enhanced customer satisfaction through empathetic listening and tailored solutions to individual financial situations.
- Collaborated closely with credit analysts to review account status, sharing insights on payment trends and risk factors.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained consistently high success rate of collecting on overdue accounts.
Education
Bachelor of Science - Business Administration
Philippine Christian University
Manila, Metro Manila, Philippines10.2020
Bachelor of Science - Information Technology
Mapua University
Makati City, Metro Manila, Philippines07.2015
High School Diploma -
Maria Montessori Holy Christian School
Makati City, Metro Manila, Philippines05.2013
Primary School -
Pateros Catholic School
Pateros, Metro Manila, Philippines05.2010
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Outlook
- Microsoft Excel
- Clerical Support
- Time Management
Timeline
Administrative Assistant - Secretarial Support
Gadens Offshore No. 2 Pty Ltd
01.2022 - Current
Processing Associate
Gadens Lawyers
12.2020 - 12.2021
Survey Analyst
Curo Teknika
08.2020 - 12.2021
Credit Card Collection Agent
Teleperformance
07.2016 - 02.2017
Bachelor of Science - Business Administration
Philippine Christian University
Bachelor of Science - Information Technology
Mapua University
High School Diploma -
Maria Montessori Holy Christian School
Primary School -
Pateros Catholic School