John Haymes L. Lorenzo
Muntinlupa City
Summary
To obtain a job that will further enhance my skills as a future leader and to therefore apply my background knowledge, skills and relevant experiences.
Highly skilled at relationship-building with customers; High performing CSR and Sales Professional with more than 6 years of relevant experiences.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate II
Convergys
7 2015 - 7 2017
- To take inbound calls to handle account-related concerns and upsell products such as mobile device, TV service, and equipment.
- To make outbound calls through generated leads and upsell products for potential new customers.
- To provide first call resolution to maintain a passing callback rate and quality customer service.
Sr. Operations Representative
Capital One
08.2017 - 01.2018
- To take inbound calls and/or make outbound calls to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery.
- Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns.
- To maintain a passing QA and NPS on a monthly basis.
Billing and Sales Representative
TSD Global Philippines
02.2018 - 02.2019
- Handle inbound calls to answer account-related concerns.
- To convert each inquiry to a sale by highlighting the benefits of the products we offer which will help grow the customers' businesses.
- Increase sales revenue by identifying and targeting high-potential accounts.
Customer Retention
CSS Corp
4 2019 - 12.2019
- Handle calls from customers who wants their services cancelled.
- Resell the value of the services we offer to keep them as a customer.
- With the use of our loyalty discounts and offers and by emphasizing the importance of our service, we need to make sure that customers will keep their service.
Customer Solutions Teammate
Paypal Philippines
09.2020 - 12.2022
- To handle inbound calls, chats, and emails regarding our customers' account-related concerns.
- To maintain a passing productivity across all channels (calls, chats, and emails) on a monthly .basis
Customer Sales Associate
Global Rescue LLC
02.2023 - 09.2023
- Respond promptly to inbound calls, chats, and email inquiries.
- Serves as liaison between the customers and various departments.
- Conduct outbound calls to existing customers as part of the renewal process.
- Conduct outbound calls to new customers who navigate through our website.
- Meet daily, weekly, and monthly sales goals.
Appointment Compliance Specialist
Rhythm Management Group, Rockville
08.2023 - 09.2024
- Coordinate and manage scheduled appointments across various platforms, including Karen/Tebra, Vendor Portals (ABT, BIO, BSC, and MDT), Synergy, Salesforce (customer relationship management), and Excel spreadsheets as required.
- Create and oversee patients schedules to promote effective organization and maximize efficiency.
- Managed approximately 180-200 patients' schedules in a day.
Education
Bachelor of Secondary Education - Major In English
Laguna State Polytechnic University
San Pablo City, Laguna 06.2011 - 04.2015
Skills
Interpersonal Skills
Personal Information
- Citizenship: Filipino
- Father's Name: Alan Dexter C. Lorenzo
- Mother's Name: Jacquelin P. Lumactod
- Date of Birth: 10/18/1994
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
References
- Kristine C. Osis, Team Leader, Convergys, (0917) 117 6014
- Paolo Marmita, Team Leader, Paypal, (0977) 665 5433
- Ricky Del Rosario, Team Leader, Paypal, (0930) 759 8485
- Myrtle Dawn Venegas, Site Manager, Global Rescue LLC, (0929) 425 2942
- Ruth Flores, Team Leader, Rhythm Management Group, (0936) 540 9528
Timeline
Appointment Compliance Specialist
Rhythm Management Group, Rockville
08.2023 - 09.2024
Customer Sales Associate
Global Rescue LLC
02.2023 - 09.2023
Customer Solutions Teammate
Paypal Philippines
09.2020 - 12.2022
Billing and Sales Representative
TSD Global Philippines
02.2018 - 02.2019
Sr. Operations Representative
Capital One
08.2017 - 01.2018
Bachelor of Secondary Education - Major In English
Laguna State Polytechnic University
06.2011 - 04.2015
Sales Associate II
Convergys
7 2015 - 7 2017
Customer Retention
CSS Corp
4 2019 - 12.2019
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