Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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John Harris Ferancullo

Cacawan, Pinamalayan

Summary

Experienced Consumer Welfare Specialist in the electric utility industry with a strong focus on enhancing customer satisfaction and ensuring compliance with regulatory standards. Skilled in managing customer inquiries, resolving disputes, and collaborating with internal teams to improve service delivery. Adept at analyzing consumer feedback and advocating for consumer interests while aligning with company goals and regulatory requirements.

Overview

6
6
years of professional experience

Work History

Acting Consumer Specialist

ORMECO INC.
02.2024 - Current
  • Enhanced consumer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Conducted seminars and informational sessions for consumers, providing guidance and updates on new electricity line connections, while gathering valuable feedback on their preferences and experiences related to the service.
  • Managed social media updates and shared company news via Facebook groups and Messenger chats to raise brand awareness and engage target consumers.
  • Assisted in inventory management tasks as needed to maintain optimal stock levels catering to dynamic consumer demand patterns effectively.

Data Entry Clerk

ORMECO INC.
01.2019 - 02.2024
  • I scanned the documentation and entered it into the database to maintain accurate records.
  • Organized files, faxed reports, and scanned documents into a document management system.
  • Created and maintained company records and used software to review and monitor data.
  • Coordinated, scheduled, and executed in-depth data entry projects.
  • Equipped source data and determined priority to prepare computer entries.
  • Reviewed customer orders and followed specifications relating to data entry.
  • Compared source documents to verify the accuracy of the data.
  • Regularly generated and printed reports to monitor activity and changes.
  • Transferred data from paper formats into database systems to keep digital formats.
  • Organized and updated document management systems to improve audit and reference processes.

Education

Bachelor of Science - Information Technology

PMFTCI
2016

Secondary -

Abada College
2008

Primary -

Juan Morente Sr. Memorial Pilot School
2001

Skills

  • Data Migration
  • Data Verification
  • Microsoft Office Suite
  • Report Development
  • Data Processing
  • Data Input
  • Critical Thinker
  • Schedule Management
  • Verifying Data Accuracy
  • Data Entry

Accomplishments

    2nd MIMAROPA REGIONAL I.T CONGRESS

    DWCC, Calapan City, Oriental Mindoro 5208

    November 28, 2013

    1st MIMAROPA REGIONAL I.T CONGRESS

    DWCC, Calapan City, Oriental Mindoro 5208

    November 22, 2012

    Introduction to Selling and Sales Management

    Pinamalayan Maritime Foundation & Technological College, Inc.

    Francisco St. Marfrancisco, Pinamalayan Oriental Mindoro 5208

    February 3, 2012

Additional Information

CHARACTER REFERENCES


Judge Harry D. Jaminola
Regional Trial Court, Branch 41
Pinamalayan, Oriental Mindoro 5208


Vice Mayor Rodel M. Magsino
Municipality of Pinamalayan
Pinamalayan, Oriental Mindoro 5208


Mr. Antenor P. Umbao Jr.
Municipal Trial Court
Pinamalayan, Oriental Mindoro 5208
+639497753435

Timeline

Acting Consumer Specialist

ORMECO INC.
02.2024 - Current

Data Entry Clerk

ORMECO INC.
01.2019 - 02.2024

Secondary -

Abada College

Primary -

Juan Morente Sr. Memorial Pilot School

Bachelor of Science - Information Technology

PMFTCI

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John Harris Ferancullo