John Gullyver Malimbag
Boracay Jetty Port Rd, Malay, Aklan,Philippines
Summary
Experienced hotel receptionist with a strong background in fine dining and hospitality. Demonstrates exceptional communication and customer service skills, ensuring guest satisfaction. Proven ability to manage front desk operations efficiently while maintaining a professional demeanor. Committed to enhancing the guest experience through attention to detail and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Public Relations Assistant
Club Tropicana
Boracay Island, Philippines
04.2025 - 04.2026
- Conducted market research to pinpoint trends and opportunities for brand promotion.
- Assisted in preparing detailed event plans, including venue selection, guest lists, and logistics for successful execution.
- Supported in the creation of marketing materials, ensuring alignment with brand guidelines.
Front Desk
El Puerto Boracay
Boracay Island, Philippines
03.2022 - 09.2024
- Assisted guests with check-in and check-out processes.
- Responded to inquiries and provided information regarding amenities and local attractions.
- Maintained a tidy desk area.
- Collaborated with hotel manager to meet objectives.
- Enhanced customer service rating through timely responses to requests.
- Escorted guests to and from rooms and supported with baggage.
Service Crew
08.2021 - 12.2021
- Provided a friendly and efficient costumer service restaurant guests, ensuring a positive dining experience.
- Buss-out tables, presented menus and assisted customers for orders.
- Taking costumer orders in timely manner.
- Ensuring the delivery of an efficient service and prompt serving of all food courses and alcoholic beverages.
- Cleaned tables and floors of dinning area, ensuring that costumers enjoyed a pleasant and hygienic place.
- Maintaining costumer satisfaction and quality services.
Education
B.S -
Hotel and Restaurant Management
Philippines08-2020
Esperanza, National High School -
Philippines04-2015
Skills
- Organizational skills and multitasking
- Hospitality management
- Computer systems knowledge
- Scheduling and planning
- Client Relationship Management
- Sales forecasting
- Customer service orientation
- Verbal and written communication
- Security awareness
- Event planning
- Market research
- Customer engagement and service
- Team collaboration
- Public speaking confidence
Custom Section
Demonstrated strong verbal and written communication skills, resulting in excellent customer feedback and increased guest satisfaction., Able to identify and resolve issues quickly and efficiently to the team's success., Never done learning and always seeking to improve myself. Curious about new possibilities and taking action to explore them.
Timeline
Public Relations Assistant
Club Tropicana
04.2025 - 04.2026
Front Desk
El Puerto Boracay
03.2022 - 09.2024
Service Crew
08.2021 - 12.2021
B.S -
Hotel and Restaurant Management