John Gaylord Villapañe
Binan, Province Of Laguna
Summary
Accomplished Technical Support Technician with a proven track record at Gaic Manpower Services Inc., specializing in hardware configuration and advanced troubleshooting. Skilled in enhancing system efficiency and reducing client downtime through expert maintenance and technical support. Adept at collaborative problem-solving and knowledge sharing, significantly improving team capabilities and client satisfaction.
Overview
8
8
years of professional experience
Work History
Technical Support Technician
Gaic Manpower Services Inc.
07.2019 - Current
- In-house support at UNILAB PHARMA CAMPUS.
- As in-house support, I was responsible for maintaining CCTV, Door Access systems, Telephones, Biometrics, and POS machine functionality.
- Efficiently diagnosing and troubleshooting to resolved technical issues.
- Provided exceptional technical support for software and hardware, reducing client downtime.
- Conduct preventive maintenance and report
CCTV Installation Technician
Silverbox CCTV and Computers
08.2016 - 02.2019
- As a CCTV technician, we must know how to read the plan for properly installing what was in the layout.
- Enhanced surveillance system efficiency by conducting regular maintenance checks and upgrades on existing installations.
- Coordinated with other trades professionals on-site to ensure seamless integration of the CCTV system into clients'' existing infrastructure.
- Assisted in the training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
Education
Electrical Installation And Maintenance
Advance Compentencies Tech Manpower Agency
Caloocan City, Metro Manila, Philippines05-2014
Skills
- Hardware configuration
- Advanced Troubleshooting
- Technical issues analysis
- Computer literate
- Can read layout and As-built
Timeline
Technical Support Technician
Gaic Manpower Services Inc.
07.2019 - Current
CCTV Installation Technician
Silverbox CCTV and Computers
08.2016 - 02.2019
Electrical Installation And Maintenance
Advance Compentencies Tech Manpower Agency
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